topic Re: Website in AGL Website

Website

CHAPPY47 — Tue, 09 Jun 2020 01:04:15 GMT

I have been trying to log into the "compare plans" website for a month now. Keep getting the message -

“We’re having some issues at the moment”.

What is wrong ?

Maybe easier to change to another supplier !

Re: Website

David_AGL — Tue, 09 Jun 2020 01:19:56 GMT

Hi @CHAPPY47 , thanks for the feedback. There doesn't seem to be any problems on our end with that section of the website at the moment. Can you let us know what browser and version you are using so we can investigate?

Re: Website

CHAPPY47 — Fri, 12 Jun 2020 23:11:48 GMT

Used Firefox and Microsoft Edge and still get the message - “We’re having some issues at the moment”.

This has been happening for weeks.

Re: Website

David_AGL — Mon, 15 Jun 2020 23:44:51 GMT

Hi @CHAPPY47 , we're investigating this. Can you please provide a screenshot of the error page, and send me a private message with your account number, if you have one.

Re: Website

CHAPPY47 — Sun, 21 Jun 2020 01:31:53 GMT

Re: Website

Ellen1 — Wed, 24 Jun 2020 00:24:15 GMT

Hi Chappy47,

Thank you for making us aware there is an issue.

You can review our available offers here, if you need assistance with a bill comparison our dedicated Messaging Team can assist your through the AGL App or My Account.

Thank you

Ellen

Re: Website

CHAPPY47 — Wed, 24 Jun 2020 01:11:58 GMT

Get the Compare Plans site, but when attempting to "Sign Up" get a blank page showing "undefined".

Think it will be easier to look for another Supplier.

Re: Website

Ellen1 — Wed, 24 Jun 2020 01:24:29 GMT

Hi Chappy47!

That sounds frustrating! If you send click on Ellen1 you can send me a private message and I can help you get this sorted.

Thank you

Ellen

Re: Website

CHAPPY47 — Wed, 24 Jun 2020 07:52:05 GMT

How do I do that ?

Re: Website

Ellen1 — Thu, 25 Jun 2020 02:32:00 GMT

Hi Chappy47!

Just click on my profile name Ellen1, and select send message.

Alternatively you can get in contact with our dedicated team here.

Thank you

Ellen