topic Re: Navigation issue with new usage page. in AGL Website

Navigation issue with new usage page.

Fung05 — Fri, 05 Jul 2019 01:59:47 GMT

I am having an issue with navigating from day to day usage on the new usage page. All was working fine with the old page until the upgrade. When I use Google Chrome and hover the pointer over each day nothing happens. All seems to work when I use Explorer though. It works OK using Google Chrome on my laptop.

Has anyone else found this has happening to them, and if so, is there a fix?

Re: Navigation issue with new usage page.

David_AGL — Tue, 13 Aug 2019 02:55:40 GMT

Usage display issues with My Account should be resolved now. If you continue to have trouble, please let us know.

Re: Navigation issue with new usage page.

Fung05 — Tue, 13 Aug 2019 12:02:05 GMT

Hi David,

Sorry. Still not working when using Google Chrome. Works ok with Explorer. When I use Chrome and hover the pointer over each day or time the information display does not follow or read the information like it does when using Explorer. Even if I use the 4 direction arrows on the keyboard it will only move the bar to the left and won't let me move the bar back to the right to the previous day or time. Just weird.

Any Ideas?

Re: Navigation issue with new usage page.

David_AGL — Wed, 14 Aug 2019 01:58:53 GMT

That does sound odd. I'm using Chrome and it looks to be working correctly on my account.

First things I'd try would be disabling browser extensions or clearing your cache.

Re: Navigation issue with new usage page.

Fung05 — Wed, 14 Aug 2019 02:57:15 GMT

Hi Dave,

Sorry, Tried that just now with no luck. All was working fine using Chrome when the old system was running. It was great. All started when I logged on one day and found the new version on your site. Just never worked for me using chrome.

Just thought somebody else may have come across the same issue.

Regards