topic Re: Unable to read daily usage since June 2019 in AGL Website

Unable to read daily usage since June 2019

vladimir1 — Wed, 24 Jul 2019 07:23:55 GMT

Have contacted AGL numerous times about not being able to read usage on my computer and matter still not resolved. Very disappointing and I feel that AGL is not fulfilling its contractual obligations

Re: Unable to read daily usage since June 2019

jayden_AGL — Wed, 24 Jul 2019 22:42:35 GMT

Hi vladimir1,

Welcome to the AGL Community!

If you can send me a quick private message with your AGL account number and email address, I'll be happy to investigate this for you.

Kind regards,

Jayden

Re: Unable to read daily usage since June 2019

vladimir1 — Mon, 29 Jul 2019 09:21:08 GMT

Jaydeny thank you for reply. Now I am not receiving any information about my power usage.

My AGL Account number is: 58843962 and my email is: vladimirvinogradoff@hotmail.com

Hope that you can help me because every time I contact an AGL person they say that they would look into it - but nothing is being done!

Re: Unable to read daily usage since June 2019

jayden_AGL — Mon, 29 Jul 2019 21:56:02 GMT

Hi vladimir1,

Thank you for getting back to me. We're doing conducting maintenance on a large batch of customers accounts who have a smart meter. As a result, unfortunately these delays in smart meter data are expected.

We expect this to be resolved within the next week.

Kind regards,

Jayden