topic Re: Cannot download the Download.csv file in AGL Website

Cannot download the Download.csv file

vijaych27 — Fri, 06 Nov 2020 00:26:53 GMT

Hi,

When clicked on the download.csv, it takes me to business customers login page. Are you able to look into this please. I would like to be able to download my usage stats from this file.

Regards

Vijay

Re: Cannot download the Download.csv file

Ellen1 — Mon, 09 Nov 2020 01:50:17 GMT

Hi Vijaych27!

Welcome to AGL Community!!

That sounds really frustrating, we can certainly download your data if you have a smart meter and provide you with an excel spreadsheet.

Please contact our dedicated team on our AGL App or My Account.

Thank you

Ellen

Re: Cannot download the Download.csv file

vijaych27 — Tue, 10 Nov 2020 02:24:18 GMT

Sorry, could you provide me some direction on where in "My Account" am I able to contact your dedicated team from.

Re: Cannot download the Download.csv file

David_AGL — Tue, 10 Nov 2020 02:44:40 GMT

Hi @vijaych27 , you should see a "Message Us" button in the bottom right of your My Account page, which will allow you to get in touch with us.