topic Re: Online account still not working correctly after 2-3 months! in AGL Website

Online account still not working correctly after 2-3 months!

Khafra — Fri, 06 Dec 2019 00:53:28 GMT

Don't know how I can really explain anything without getting to personnel but if there is someone I can DM and sort this out, I've tried chatting to people using the message section, It's now over a month on this particular issue about 2-3 months in total on the online account ( and mobile app ) not working.

Usage data not showing and hasn't for about 1 month, even after being told that it is going to my account.

I just get told we are looking into it, it's been way to long to fix an issue like this. And yes I do know as I used to do things like this for a living.

Re: Online account still not working correctly after 2-3 months!

-Steve- — Fri, 06 Dec 2019 03:05:15 GMT

Hi Khafra,

I'm sorry this has been an ongoing issue for you.

We would need to take a look at your account to see what is going wrong.

If you can reach out via messenger or on the phone, we can review this further.

https://www.agl.com.au/contact-us/more-help/more-help/no-topic

Re: Online account still not working correctly after 2-3 months!

David_AGL — Thu, 12 Dec 2019 03:46:15 GMT

Hi @Khafra

Sorry to hear you're still having this issue. I recall your post from a couple of weeks back.

Please send me a DM with your account details and I'll try to follow this up for you.

Re: Online account still not working correctly after 2-3 months!

GoldenSeahorse — Sat, 18 Jan 2020 07:24:04 GMT

diebestetest wrote:
Don't know how I can really explain anything without getting to personnel but if there is someone I can DM and sort this out, I've tried chatting to people using the message section, It's now over a month on this particular issue about 2-3 months in total on the online account ( and mobile app ) not working.

Usage data not showing and hasn't for about 1 month, even after being told that it is going to my account.

I just get told we are looking into it, it's been way to long to fix an issue like this. And yes I do know as I used to do things like this for a living.

I'm also facing the issue, please help me to resolve this issue.

Re: Online account still not working correctly after 2-3 months!

Ellen1 — Mon, 20 Jan 2020 01:12:01 GMT

Hello GoldenSeahorse,

Welcome to AGL Community!

Having issues accessing your online account can be frustrating, I am sorry for that. As there are a few different things that can cause this issue I recommend you get in contact with us here and we can look into your specific situation.

Thank you

Ellen