topic Re: Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset in AGL Website

Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset

ImPeterB — Sat, 19 Mar 2022 05:56:42 GMT

After resetting the Netcomm NF20MESH, I notice the VoIP Account Setting are missing.

Are they suppose to get reinstated automatically?

How long should I wait for the settings to get put on the modem?

Re: Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset

-Jenna- — Mon, 21 Mar 2022 04:14:17 GMT

Hi ImPeterB,

Thanks for being part of the AGL Community.

I would recommend checking the Help & Support pages for NBN on our website here. You can also find the contact details for our NBN team there, in case you require further assistance.

Kind Regards,

Jenna

Re: Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset

ImPeterB — Mon, 21 Mar 2022 04:31:41 GMT

Once again Cheers Jenna,

I have confirmed with Tech Support Team, that if the modem is being factory reset, I have to ring them to reinstate the VoIP.

Lesson Learned: Don't factory reset modem.

I also used this feature get my settings back:

Settings - Backup
Backup Broadband Router configurations. You may save your router configurations to a file on your PC.