topic Re: Gas bill "Make a payment" button not prefilling webform in AGL Website

Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Wed, 16 Mar 2022 02:54:41 GMT

The most recent AGL gas bill "Make a payment" button has introduced a bug that causes the "Make a payment" web form to not prepopulate.

See below the server response given when clicking the link from email:

$ http "https://analytics.linkre.direct/clickthrough?id=90EEC136F891458B8AC0CED14473B72A&issuer=agl4p&template=AGL0025&url=https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER&cd_currency=AUD&no_reference=70713315789408527727&am_payment=$65.94&CP_billpayCode=208868&cide=edm%7Cbi%7C101" HTTP/1.1 302 Found Connection: keep-alive Content-Length: 89 Content-Type: application/json Date: Wed, 16 Mar 2022 02:40:40 GMT Via: 1.1 1ec4518328860e80167b6c9d3bb9fd18.cloudfront.net (CloudFront) X-Amz-Cf-Id: uSg-ElLrX9XzMGJS3LRQXn9CXvLZTzLsv-qxtLj1uifAGRx2tOGTLA== X-Amz-Cf-Pop: MEL50-C2 X-Amzn-Trace-Id: Root=1-62314e28-531f170723123186116409b4 X-Cache: Miss from cloudfront location: https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER x-amz-apigw-id: PDkmaFcAywMF2GQ= x-amzn-RequestId: 77d7f300-f0b3-484c-8c02-a3421f352b76

The `location` header returns: https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER

But has been truncated of important information, and should be returned as: https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER&cd_currency=AUD&no_reference=70713315789408527727&am_payment=$65.94&CP_billpayCode=208868&cide=edm|bi|101

This bad URL leads you to the right webform, but important fields "AGL reference number" and "amount" are not prefilled:

This makes the user experience much worse, and I hope you can resolve this ASAP.

Feel free to reach out to me for further clarification.

Re: Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Thu, 21 Apr 2022 01:41:37 GMT

Anyone interested in this? It happened still this month, so obviously a problem.

It would be a simple fix too, on AGL's server side, for a big UX improvement for I'm sure tons of customers.

@David_AGLyou're the only AGL staff's name I know, so tagging you

Re: Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Thu, 21 Apr 2022 01:48:10 GMT

@-Nam- @jayden_AGL maybe?

Re: Gas bill "Make a payment" button not prefilling webform

David_AGL — Thu, 21 Apr 2022 09:07:53 GMT

@Stephen2Aus , thanks for taking the time to let us know, I'll make sure this gets actioned.

Re: Gas bill "Make a payment" button not prefilling webform

Novo — Fri, 22 Apr 2022 03:41:30 GMT

Hi,

Same happens with my payment emails for the second months now. Both for electricity and gas accounts.

Re: Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Tue, 17 May 2022 05:10:03 GMT

@David_AGLthis is my monthly bump on this, which I'll annoy you with until it's resolved.

Hope this nagging is taken with the good humour it's given.

This user experience defect isn't insignificant

Re: Gas bill "Make a payment" button not prefilling webform

David_AGL — Fri, 03 Jun 2022 05:03:27 GMT

Hi @Stephen2Aus ,

Thanks for staying on it, and thanks for your patience! Believe it or not, this has been under active investigation all this time.

The team looking into it have just asked for a copy of one of the the problematic emails, would you mind fowarding one to me?

I'll send you a PM with my email address.

Re: Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Fri, 03 Jun 2022 05:27:53 GMT

No probs @David_AGL

Haven't got a PM from you, but here is the link from the "Make a payment" button:

https://analytics.linkre.direct/clickthrough?id=24915CC9702D4BDC85AC93CC18057A31&issuer=agl4p&template=AGL0025&url=https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER&cd_currency=AUD&no_reference=70713315789408527727&am_payment=$87.45&CP_billpayCode=208868&cide=edm%7Cbi%7C101

You can tell your developers that when this URL is contstructed, the problem is the "url" querystring parameter isn't URL encoded. The correct link URL would be like:

https://analytics.linkre.direct/clickthrough?id=24915CC9702D4BDC85AC93CC18057A31&issuer=agl4p&template=AGL0025&url=https%3A%2F%2Fwww.agl.com.au%2Fhelp%2Fpayments-billing%2Fmake-a-payment%3Fcd_community%3DAGLTER%26cd_currency%3DAUD%26no_reference%3D70713315789408527727%26am_payment%3D%2487.45%26CP_billpayCode%3D208868&cide=edm%7Cbi%7C101

^^^ which if you click, you will see it prefills properly.

tl/dr: engineers need to URL encode the "url" query string parameter

Re: Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Wed, 15 Jun 2022 22:01:41 GMT

@David_AGLhi, this is my monthly bump on this issue which still occurred on the gas bill received this morning.

If you guys need an extra engineer, make me a job offer 🙂

Re: Gas bill "Make a payment" button not prefilling webform

Stephen2Aus — Sat, 16 Jul 2022 00:27:40 GMT

@David_AGLyou fixed it!

Please thank the engineers for me

Re: Gas bill "Make a payment" button not prefilling webform

David_AGL — Mon, 18 Jul 2022 06:00:19 GMT

@Stephen2Aus Excellent! Thanks for reporting this and for your assistance (and patience) on solving it.