topic Not receiving email bills in AGL Website

Not receiving email bills

jostle — Fri, 25 Feb 2022 23:20:17 GMT

I did not get my latest electricity bill email.

I got an SMS telling me the bill was overdue.

I rang yesterday 25/2/22 and the lady I spoke to said she would resend the email.

That email has not arrived.

I have since received an email with the receipt for my payment.

I have also received two emails, just now, from the neighbourhood team.

I have been using this email address for many years and, yes, I have checked my junk folder.

I cannot pay my bill if I don't get it!

Re: Not receiving email bills

-Steve- — Wed, 02 Mar 2022 04:36:37 GMT

Hi Jostle, sorry you are having issues with receiving your bills. So we can investigate please get in touch with the team here. Kind regards, Steven.

Re: Not receiving email bills

jostle — Wed, 02 Mar 2022 07:05:06 GMT

Thanks Steve,

I have already rung and was transferred to Charlie who, while she could not actually fix the problem, seemed to understand the issue and said she would raise an IT ticket.

Re: Not receiving email bills

Juded — Sat, 05 Mar 2022 05:48:18 GMT

My recommendation is to give up!. Same thing happened to me. The only thing AGL could come up with was to blame my internet provider even though like you I received all the other emails they sent to me from the same address. Life is too short to keep trying to sort this out … now I just make a note in my diary to check the website for my bill.

Re: Not receiving email bills

jostle — Sat, 05 Mar 2022 06:40:08 GMT

Thanks Juded,

I just received this month's bill email... TWICE!