topic ?Spam/scam/phishing emails in AGL Website

Scam alert

Kate81 — Wed, 13 Mar 2024 05:09:04 GMT

I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with AGL and no notes that these were legitimate calls. Be careful, don’t click on the link they say they will send you (I hung up before this happened). Scary thing is they knew my name and address the electricity is billed to!!

So if you would like the info, these are the two numbers that called me claiming to work for AGL

03 7045 5945

03 6185 3544

Re: Scam alert

David_AGL — Wed, 13 Mar 2024 05:55:48 GMT

Thanks for taking the time to share this info, @Kate81

Our Scams, Fraud and Online Safety page has more details on how to stay safe.

Scam offer

SkippyKangaroo — Wed, 01 May 2024 09:36:23 GMT

Got a cold call from AGL - negotiated a deal with the agent - which was confirmed in writing - and agreed to switch my electricity. One day after the switch was made got another email saying there was a problem with my meter and the rates were going to change - this was a lie. It was because they had offered me a higher solar feed in tariff - the only rate that changed was a reduction in that. Rang to complain - got through to a "Resolution Manager" who basically said "bad luck". Went back to my old provider and looking for a new gas provider.

Re: Scam offer

Caban — Thu, 02 May 2024 02:41:42 GMT

If you had the offer in writing then it is probably one for the Energy Ombudsman.

Re: Scam offer

SkippyKangaroo — Thu, 02 May 2024 03:39:57 GMT

Already lodged a complaint with them.

Re: Scam offer

megan_AGL — Wed, 08 May 2024 05:25:33 GMT

Hi SkippyKangaroo,

We are sorry to hear that you have had a poor experience with us and would love the opportunity to make it right, we will send you a private message.

Kind regards,

Megan

Re: Scam alert

RM544 — Tue, 23 Jul 2024 04:14:19 GMT

Same from (07) 3510 4921. Reported to Scamwatch with apparently no action taken as this number is still active with auto answering as AGL. It's a landline in Brisbane .. how hard can it be to just shut it down?

Re: Scam alert

Deepesh_AGL — Thu, 25 Jul 2024 01:00:07 GMT

Hi RM544, Thanks for bringing this to our attention. I have flagged this with our Fraud team to investigate further. If you are ever unsure of the caller you can call us directly on 131245 to discuss further. Cheers, Deepesh

AGL connections scam

Stopuz — Sat, 21 Sep 2024 11:43:33 GMT

Hi,

I received a call from (02) 8229 5702 claiming to be AGL, offering me a discount on my current energy and gas plan. They proceeded to read off a very long script of information which they proceeded to email me the details of through agl@connections.agl.com.au. At the end of the call they tried to convince me to switch to AGL internet and phone plans which I declined.

The emails they sent look very sketchy and different format to AGL's usual ones I receive. Unsure if this was real or a scam?

Re: Scam alert

vgz878 — Fri, 27 Sep 2024 00:36:24 GMT

Same issue. I have been called from 02 8229 5702 and they offered a cheaper gas plan. How do they even know my address, phone and services I use? Please, investigate if there’s data leak or something

Re: Scam alert

Basil_AGL — Wed, 02 Oct 2024 00:11:13 GMT

Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to stay safe. If you are ever unsure of the caller you can call us directly on 131245 to discuss further.

Re: AGL connections scam

Basil_AGL — Wed, 02 Oct 2024 00:14:14 GMT

Hi @Stopuz, our Scams, Fraud and Online Safety page has more details on how to stay safe.

If you receive a call and you aren't sure if it is AGL or not, we recommend not giving out any personal details and calling us back on 13 12 45.

Cheers,

Basil

Re: Scam alert

JB62 — Thu, 03 Oct 2024 08:28:06 GMT

Hi, As of this afternoon, (03/10/24), they are still at it. Had a call from female with Indian accent saying to my wife she represented AGL Gov credits blah blah . When I got on the phone a male took over continuing the same approach , I just hung up, so beware

Re: Scam alert

Grr — Mon, 11 Nov 2024 08:31:40 GMT

Well the scam continues after informing AGL and getting a “we can neither deny nor confirm that the marketing group contacting you is a scam” I changed providers. Who is AGL giving my info to… they don’t know. Now I get another agl scam agl.-com.au/DD wanting me to pay more money. They can’t even fix this after I’ve dumped them!!

Re: Scam alert

Natalie-AGL — Wed, 13 Nov 2024 23:40:06 GMT

Hello @Grr,

Thank you for taking the time to reach out.

I am sorry to hear about your frustrating experience and can appreciate your concern.

We value customer service and getting things right and it is disheartening to hear the lack of communication on our end.

Upon reviewing the web address provided, it does link to our online services and want to ensure that we review your account and address this matter for you. So that we can look into this further for you, I'll send you a private message and get some details from you.

Kind Regards,

Natalie

Re: Scam alert

ann27 — Fri, 06 Dec 2024 03:44:56 GMT

Definitely still scamming people. Received a call today 06.12.2024.

Re: Scam alert

dotti86 — Thu, 23 Jan 2025 06:18:58 GMT

I received missed call from same number. Google flagged it during attempted call, so i didn't answer. I blocked it

Re: Scam alert

dotti86 — Thu, 23 Jan 2025 06:19:41 GMT

Obviously y'all just paid to do jack sht

Re: Scam alert

dotti86 — Thu, 23 Jan 2025 06:20:55 GMT

Thankfully i didnt bother answer. I dont answer numbers i dont recognise nor anticipate or private numbers. Blocked!

?Spam/scam/phishing emails

GlendaH — Mon, 10 Mar 2025 02:23:50 GMT

Hi, I've received two emails in the past couple of days, supposedly from AGL (the email addresses almost appear convincing) with the subject lines: "A final warning about closing your account"

The email then had this to say:

"In order to continue using your email, please verify your account. We do not want to block it, but we are fighting spammers. This verification is quick and mandatory.

Your email must be verified and spam-free."

With a "verify" button. To press at the end.

Is this email legitimately from AGL, because otherwise I'm just going to continue to ignore it (I did report yesterday's email as scam/phishing), but got another one today. Thank you.