topic Re: Gas bill not displaying from link in email from AGL in AGL Website

Gas bill not displaying from link in email from AGL

RustyNail — Mon, 24 Aug 2026 03:23:58 GMT

Cant reference url or screen shot allowed in this app

fails to load

Link in email with subject: Your AGL gas bill

The connection has timed out

The server at docs.fxdms.net is taking too long to respond.

Re: Gas bill not displaying from link in email from AGL

ChrisE_AGL — Thu, 27 Aug 2026 00:08:29 GMT

Hi @RustyNail

Are you still experiencing this issue? Is it only the link in the email that is causing this error message?

Sometimes waiting a day before clicking the link will bring the bill up, otherwise you should be able to view the bill using the AGL app or logging into your My Account.

Thanks, Chris

Re: Gas bill not displaying from link in email from AGL

RustyNail — Thu, 27 Aug 2026 00:18:46 GMT

All good now I have downloaded the bill

Russell Holliday