topic Re: Credit card issue in AGL Website

Credit card issue

MJJ — Wed, 29 Jul 2026 04:04:54 GMT

Hi,

There's an issue paying by credit card. I'm unable to complete a payment despite having entered my details correctly and I tried on both my electricity and gas bill that I'm trying to pay but I'm getting an error. I checked in my browser's developer information and found that it comes back to getting a 401/unauthorised error when making payments.

The error comes back from the call to api.platform.agl.com.au/selfservice/creditcard-payments/v1/pay/adhoc

It comes back with the below, so I'm guessing the credit card API needs to have its api key updated:

{ "statusCode": 401, "message": "Access denied due to missing subscription key. Make sure to include subscription key when making requests to an API." }

Re: Credit card issue

MJJ — Thu, 30 Jul 2026 06:03:23 GMT

Hello - anyone from AGL able to let me know if this is being worked on or acknowledged or not?

Re: Credit card issue

ChrisE_AGL — Thu, 30 Jul 2026 06:39:34 GMT

Hi @MJJ

Thank you for bringing this to our attention. I'm going to send you a Private Message to get further information on this.

We do have a variety of ways that you are able to pay you bill, but I have raised this with our teams.

Thank you, Chris