topic Re: AGL app not showing FIT in AGL Website

AGL app not showing FIT

dvash27 — Mon, 06 Jul 2026 02:25:02 GMT

Hi team,

I can see my usage (what I bought) on the app and website but since July 2nd, I am seeing "--/kwh" for my feed in tariffs even though in the hourly section I can see my exports are being recognised. Can AGL please confirm that my feed in tariffs are coming through? I'm worried my usage and FIT amounts are not updating correctly. I called AGL and they could not tell me how to resolve this.

Re: AGL app not showing FIT

ChrisE_AGL — Wed, 08 Jul 2026 01:56:59 GMT

Hi @dvash27

Thank you for your post and I can understand the concern for wanting to make sure your Solar is being registered.

I'm going to send you a Private Message so that I can look into this further for you.

Thank you, Chris

Re: AGL app not showing FIT

Bjh — Wed, 08 Jul 2026 09:25:05 GMT

Chris you have multiple user now reporting the same thing so obviously your backend system has crapped itself and needs fixing

Re: AGL app not showing FIT

ChrisE_AGL — Fri, 10 Jul 2026 00:40:21 GMT

Hi @Bjh

I appreciate your concern and can advise that I have raised this as more instances have been reported.

Thank you, Chris

Re: AGL app not showing FIT

Bjh — Fri, 10 Jul 2026 00:49:04 GMT

It's ok, Telstra, sorry, AGL... the only reason I remain with your guys at the moment is 'cause I am waiting for the dust to settle from the new changes since July 1st and see if there are better deals out there, which I am sure there will be, and I am sure there are a lot of other customers doing the same thing...

Sh*t customer service doesn't keep customers; it makes them walk away. Actions, not words, will improve that ... we are now 10 days in with this issue, stop the BS and just get it fixed !!!!