topic Re: "Chat with us online" not working in AGL Website

"Chat with us online" not working

GC2 — Wed, 07 Jan 2026 00:23:41 GMT

AGL "Chat with us online" always shows "Currently offline".

Basil_AGL — Wed, 07 Jan 2026 01:27:20 GMT

This generally comes up If you have slow internet or an incompatible browser. May I ask where you are searching this from?

Thanks,
Basil

GC2 — Wed, 07 Jan 2026 02:07:56 GMT

Hi Basil,
Just checked my internet speed: 464 (down) / 47 (up) Mbps. For browser, I am using Edge (up to date per Windows).
Tks

Basil_AGL — Wed, 07 Jan 2026 23:05:19 GMT

Hey @GC2,

Could you try the following;

1) A hard refresh on the browser

2) Try Chrome or another browser and see if that works.

Thanks, Basil

GC2 — Thu, 08 Jan 2026 00:08:24 GMT

Hi Basil,
1) "Refresh" does not work.
2) It works for Chrome.
Tks a lot