topic Adding a concession card, error message. in AGL Website

Adding a concession card, error message.

BillSnape — Thu, 25 Sep 2025 06:58:14 GMT

Good afternoon

Trying to add concession card details to 'My Account' and keep receiving this error message. See image below.

I struggle understanding the accent of your staff, so haven't made a phone call.

Thanks

Bill

Re: Adding a concession card, error message.

BillSnape — Fri, 26 Sep 2025 05:40:20 GMT

Tried again next day, same error!

Re: Adding a concession card, error message.

Maudie — Tue, 30 Sep 2025 02:28:04 GMT

I have the same problem. The website is contradictory in that it says that the Services Australia Health Card is eligible but that the Commonwealth Seniors Health Card is not. I thought they were the same.

Re: Adding a concession card, error message.

TomS_AGL — Tue, 30 Sep 2025 10:40:50 GMT

Hi Bill,

Apologies for the inconvenience earlier with the chat being unavailable for updating your concession card.

I’ve just checked and the AGL Assistant is now up and running. If it’s still not working on your end, please try accessing it via a different browser such as Google Chrome or Microsoft Edge.

If you’d prefer to chat with a live agent to update your concession card, simply type “live agent” in the AGL Assistant and select “energy” when prompted as shown in the screenshot below.

Let me know if you need any further help.

Best regards,
Tom

Re: Adding a concession card, error message.

TomS_AGL — Wed, 01 Oct 2025 00:48:13 GMT

Hey @Maudie,

Unfortunately, the Commonwealth Seniors Health Card is not the same as the Services Australia Health Care Card, and only the latter is currently listed as eligible for concessions with AGL in Victoria.

You can view the full list of eligible cards here:
https://www.agl.com.au/help-support/financial-support/concessions-grants-rebates-discounts

I hope this helps clarify things. If you have any other questions or need support, please don’t hesitate to reach out.

Best regards,
Tom

Re: Adding a concession card, error message.

BillSnape — Wed, 01 Oct 2025 02:20:52 GMT

Hi Tom

I'm using the latest version of MS Edge and still receiving the same error message.

I bit the bullet and rang, changed over to the Senior Savers plan. So to me, the error message isn't an issue now.

It would seem you still have a problem on your end though.

Cheers

Bill