topic Re: NO Meter Read ONSITE in AGL Website

NO Meter Read ONSITE

ksutra — Sat, 06 Jan 2024 23:05:44 GMT

Unable to input meter read ! Unavailable onsite and phone app:

Re: NO Meter Read ONSITE

Deepesh_AGL — Mon, 08 Jan 2024 03:18:44 GMT

Hi Ksutra, Thanks for reaching out. Could you please elaborate on the issue you are facing. You can find more information on how to submit your own meter reading by visiting https://www.agl.com.au/help-support/energy/meters-and-reads/reads/submit-a-meter-read. Cheers, Deepesh

Re: NO Meter Read ONSITE

NeilC — Mon, 08 Jan 2024 06:22:51 GMT

@ksutra,

If you have a smart meter, it is not possible to add a meter reading.

With a smart meter your usage is calculated on your accumulated daily usage.

I stopped looking at my meter readings about two years ago after my meter was reset three times over one billing period.

You will also note that on the new look bill it states:

Your electricity usage is measured by an interval meter. This means you won't see a start or end read on your bill. Instead, the total amount of your electricity usage is shown.

Re: NO Meter Read ONSITE

ksutra — Wed, 10 Jan 2024 17:59:21 GMT

Enter Meter Read is unavailable on ur website

Re: NO Meter Read ONSITE

Lester — Wed, 10 Jan 2024 20:20:21 GMT

Meter read entry is available on my logged in account (on both the website and app) for my workshop with still old analogue meter.

When viewing the home account it's different as we recently installed solar . . . a new smart meter was installed by our network provider (for AGL), and that is different as Neil said above.

No option (or need) to enter anything with a smart meter.

Re: NO Meter Read ONSITE

Cat868 — Mon, 01 Sep 2025 12:15:18 GMT

I haven't had my meter read for four years ...and body corporate doest allow access ... If I change plans will you get the metre read?

Re: NO Meter Read ONSITE

SYED_AGL — Wed, 03 Sep 2025 00:04:37 GMT

Hi @Cat868

Thanks for reaching out — I understand how frustrating this situation can be.

If the body corporate isn't providing access to the meter, and you do have access yourself, you're welcome to submit your own meter read through the app.

We’ve found that many apartment residents experience similar issues with meter access, so you're definitely not alone in this. Submitting your own read is a great way to make sure your billing stays accurate.

If you need help with how to submit the read, I’m more than happy to guide you through it.

As we don't take reads from the meter but the distributor. Even changing the plan would not make any difference.

SYED

Re: NO Meter Read ONSITE

Cat868 — Wed, 03 Sep 2025 09:58:05 GMT

Thanks,

If I switch to another supplier and then switch back - will that get my meter read? I have been refused access to the meter room in my block.

Re: NO Meter Read ONSITE

Lester — Wed, 03 Sep 2025 23:07:32 GMT

@Cat868 you do have a meter that needs to be read ?

Just checking.

The power company contractor must be able to access this to supply the service, it's possible they have a key access or whatever is needed.

The strata (?) not allowing access to tenants might be normal, but not deny access to service providers.

If that is the case, and you've been getting estimated reads for years, that seems totally out of order.

Does every bill show 'estimated read' on the bills, just above the 2nd page where all the bill data is shown ?

If you are seeing 'actual' as a reading type, the contractor reading meters probably does have access, or the property probably does have digital smart meters.

Re: NO Meter Read ONSITE

Cat868 — Wed, 03 Sep 2025 23:14:50 GMT

Thanks Lester

I check every bill ...always estimated.

I have called a couple of times and AGL say they will put me on the list to be read but never happened. I am concerned that when I move i get a huge bill.

A friend said to contact the ombudsman so I might get advice from them.

Thanks for your comments.

Re: NO Meter Read ONSITE

Lester — Wed, 03 Sep 2025 23:52:28 GMT

Ok, cheers @Cat868 sounds like it's a long term issue, and needs to be sorted out finally.

I think your strata management needs to be brought into check on this policy of no allowing access to at least service contractors, such as meter readers.

From google AI to > strata management and rules for allowing meter reading . . .

"In Australia, strata property owners and occupiers are responsible for ensuring their meters are accessible to utility companies for reading, maintenance, and testing.

This involves maintaining clear paths to the meters and resolving any obstructions.

If meters are not accessible, retailers may issue estimated bills, which can be adjusted later.

Owners can also provide their own meter readings (self-reads) by contacting their retailer, or by arranging for a master key to be made available for utility locks on gates or meter boxes."

Hopefully you will find your bills are not underestimated . . . in the vast majority of cases, AGL's estimates are usually on the high side, so who knows, you might end up with a substantial credit, a kind of forced, but unwanted, savings plan for the years of estimated bills.

And yes, I guess of the strata and AGL cannot work this out, the ombudsman in your state might be a last resort.