topic Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating o... in AGL Website

Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating old card

Bazz — Fri, 15 Aug 2025 07:27:37 GMT

Despite attempts to remove cancelled credit card and add new the system keeps reinstating the old card!

Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating o...

SYED_AGL — Mon, 18 Aug 2025 05:30:08 GMT

Hi @Bazz

Thanks for reaching out.

Please send us your account details via private message, so I can personally look into this for you to fix this issue.

SYED

Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating o...

akg1897 — Mon, 01 Sep 2025 09:28:59 GMT

I have same problem , looks like a bug ,

I deleted my old credit card yesterday and cameback today to add my new card . I add new card details in the form but once I click submit it still show my old card .

Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating o...

Basil_AGL — Tue, 02 Sep 2025 01:03:06 GMT

Hey @akg1897,

Did you receive a confirmation that the update went through, or did you get an error?

Thanks, Basil

Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating o...

akg1897 — Tue, 02 Sep 2025 07:52:07 GMT

No error , the website say successful updated but then I see my old card ,
from last four digit displayed

Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating o...

akg1897 — Wed, 17 Sep 2025 05:24:18 GMT

@SYED_AGLDo you know if this issue is being looked into? It’s a serious concern, as currently, customers are unable to remove their credit card information if they wish to.

Re: Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating old

Poonam — Fri, 03 Oct 2025 02:23:49 GMT

I've got the same issue. Definitely a bug that needs to be fixed!