topic can't process credit card(s) in AGL Website

can't process credit card(s)

time_traveller — Mon, 11 Aug 2025 15:39:33 GMT

trying to pay my bill using a credit card expiring 2027; payment is refused. I check with my bank and they advise the error is for past expiry date??? Payment gateway evidently has software errors (or maybe computer is too smart?)

Re: can't process credit card(s)

SYED_AGL — Fri, 15 Aug 2025 00:45:16 GMT

Hi @time_traveller

Thanks for reaching out and sorry to hear this inconvenience.

please feel free to send us your account details via private message. I’ll personally look into it for you and do my best to help get it resolved as soon as possible.

We are here to help!

SYED

Re: can't process credit card(s)

tofu159mac — Sat, 30 Aug 2025 09:09:16 GMT

Hello,

Some systems check the expiration date, and if the month is at the end of the month or year, they might erroneously think the card has expired if the system isn’t correctly accounting for the full validity of the card.