topic Re: Unable to download my billing in AGL Website

Unable to download my billing

muzza50 — Mon, 05 May 2025 20:05:39 GMT

I keep receiving this error in downloading my billing.

I have tried both Microsoft edge and google chrome but still no go

Can you assist

Re: Unable to download my billing

SYED_AGL — Tue, 06 May 2025 01:32:01 GMT

Hi,

Thanks for reaching out to us.

If you have an online account, you shouldn’t be receiving this error. Just to clarify—are you trying to download the document from your email, or directly from your online account?

If you’re using the AGL app, please also try downloading it from there. If the issue still persists after that, please let us know. We’ll be happy to investigate further and resolve it for you.

Looking forward to helping you get this sorted.

Re: Unable to download my billing

22558240aS — Wed, 23 Jul 2025 03:28:26 GMT

Hello AGL,

Approx 2 to 3 weeks ago i spoke to your faults area to report that i can not download my Electricity or Gas accounts, it always comes back with a timing error.

The man i spoke to said this would be sent to another area for rectification which would take approx 5 days ? i dId write this date down but not can't find that now.. I use Google Chrome windows 10. Over the last few years i have never had a problem printing my accouint. Today 12/5/25 @15.00 i still have this Error..

Re: Unable to download my billing

SYED_AGL — Tue, 13 May 2025 04:27:12 GMT

Hi,

Thanks for reaching out.

I’ve tried looking into your account using the account number provided, but I was unable to locate it. Could you please share your other account details with us via private message so we can assist you further?

Your privacy and security are important to us, and we’ll ensure your information is handled with care.

Looking forward to hearing from you.

Re: Unable to download my billing

22558240aS — Tue, 13 May 2025 05:25:16 GMT

I am sorry, i have missed a number on my account both electricity and gas No's are the same. ACC. 49555824Thanks Robert SullySent from my Samsung S20+

Re: Unable to download my billing

SYED_AGL — Thu, 15 May 2025 01:10:39 GMT

Hi Robert,

I have tried get the hold of you couple of time yesterday but couldn't get the hold of you.

If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

SYED

Re: Unable to download my billing

22558240aS — Thu, 15 May 2025 01:38:16 GMT

Hi, i have just tried to down load my gas/elect PDF's and still the same issue, "responce time to long" i also cleared my Cashe,and relogged in twice ? Thanks Robert Sully Sent from my Samsung S20+

Re: Unable to download my billing

SYED_AGL — Mon, 19 May 2025 05:04:37 GMT

Thanks for reaching out again.

I'm really sorry to hear about the trouble you've been experiencing.

If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

ReUnable to download

22558240aS — Tue, 20 May 2025 00:32:16 GMT

Hello Syed, i have tried to down load my Electricity and Gas billing this morning and i'm still unable to down load either. I have no problems printing any other accounts.

Thanks Robert Sully

Re: ReUnable to download

SYED_AGL — Wed, 21 May 2025 04:37:22 GMT

Hi Robert,

Thanks for reaching out —

I completely understand how frustrating this must be for you

It looks like the best way to resolve this is to give us a call on 13 12 45. One of our dedicated team members will be able to assist you and re-register your account so you can get your bills and download them smoothly as before

Apologies for any inconvenience caused

SYED

Re: Unable to download my billing

boxgas — Fri, 18 Jul 2025 21:57:16 GMT

I am using Mac Safari and the bill will not download on my computer

Re: Unable to download my billing

22558240aS — Fri, 18 Jul 2025 22:06:24 GMT

Well, after contacting AGL to have this same problem rectified,i still have this problem months later.I still can't down load my gas or electricity bills..Good Luck...

Re: Unable to download my billing

SYED_AGL — Mon, 21 Jul 2025 00:51:30 GMT

Hi @boxgas,

Thanks for reaching out.

I'm really sorry to hear about your experience — that’s definitely not what we want for our customers.

Just to help us troubleshoot, have you tried accessing your account using a different browser or device? Sometimes a quick switch can resolve unexpected issues.

If the problem persists, please don’t hesitate to get in touch at http://agllink.co/6006UK1Ve
— I am here to help and will do our best to get things sorted for you.

SYED

Re: Unable to download my billing

22558240aS — Tue, 22 Jul 2025 01:38:01 GMT

Hi Syed, this problem has been happening for months now, i tried again this morning. I have worked on line with 2 AGL assistants now with no results, i also can't view my download Gas,Electricity bill viewing from my Samsung s20+ mobile phone [Removed personal details]

Cannot download bill

GI60 — Mon, 21 Jul 2025 02:40:32 GMT

I am having the same problem as so many users are experiencing, I cannot download my bill from my online account.

I'll keep coming back and trying, but I cannot pay the bill until I can see it and print it.

Re: Unable to download my billing

Basil_AGL — Tue, 22 Jul 2025 01:46:53 GMT

Hey @22558240aS,

Thanks for the update!

Just letting you know I have removed your personal details as this is a public forum - could you please send them through to me via direct message & i'll get the team to investigate your account.

Cheers, Basil

Re: Unable to download my billing

22558240aS — Tue, 22 Jul 2025 02:51:33 GMT

Thanks Basil, I am still unable to down load my full Gas and electricity bill details.This had been ongoing for months.You should have a list of my previous report and dealings trying to rectify this. Robert..Sent from my Samsung S20+

Re: Cannot download bill

Basil_AGL — Tue, 22 Jul 2025 04:58:50 GMT

Hey @GI60,

Thanks for the information - to help solve your situation I'll send you a direct message to get some more details around it.

Cheers, Basil

Re

GI60 — Tue, 22 Jul 2025 07:05:17 GMT

Hi Basil,

Apparently Norton VPN and your downloads don't work together. When I disabled the VPN I was able to download my bill.

Regards,

George GI60

Re: Re

22558240aS — Sun, 27 Jul 2025 04:52:19 GMT

Hi Basil, i have turned off VPN and i am now able to print off my Agl gas,and Electricity bill.

Thank you, to all concerned for helping me with this its nice to be able to print my bills now.

I had tried so may times to fix this bug, i had no idea VPN was the issue.

Thanks, Regards Robert...