topic Re: What is wrong with AGL's website? in AGL Website

What is wrong with AGL's website?

Arlyansor — Tue, 08 Jul 2025 00:30:32 GMT

I cannot download a pdf of my bill, past or present. I keep getting a "This site can't be reached" message. Further text states that "docs.fxdms.net unexpectedly closed the connection"

Sure, anything to do with giving money to AGL works really well, but everything else - broken links, slow responses, etc.

The 'Chat with Us' option is ALWAYS 'Currently Offline' so you have no choice but to call them. And then wait on hold for anywhere up to 30 minutes, often only to be told that they can't help you, or that you've been connected to the wrong area and so the waiting begins again...

PLEASE, PLEASE, PLEASE, fix your damned website!!

Re: What is wrong with AGL's website?

SYED_AGL — Tue, 08 Jul 2025 01:58:06 GMT

Hi,

I'm really sorry to hear about the experience you've had — that must be frustrating, and I appreciate you bringing it to our attention.

We haven’t had any reports of issues or glitches on our website recently, but I’ll absolutely pass your feedback along to our team so they can take a closer look.

In the meantime, could you please try accessing the site using a different browser? This will help us determine whether the issue is related to your current browser or something on our end that needs fixing.

Thanks again for your patience, and please don’t hesitate to reach out if the problem continues — I’m here to help.

SYED

Re: What is wrong with AGL's website?

Shippa — Wed, 09 Jul 2025 00:20:46 GMT

I am having the same problem, now for the last two months. The link in the email does not work nor does it through your account once you have logged on. Very frustrating.

Re: What is wrong with AGL's website?

TigerMica — Wed, 16 Jul 2025 02:55:21 GMT

I have the same problem with my latest bill. It will neither download from the email, or when logged in to our account. In the end, I got it from my AGL app, and emailed it to myself. Looking at the fact that several people are having this problem, AGL's techs need to look at it and get on top of the fault.

Kind regards

Peter & Sue

Re: What is wrong with AGL's website?

Basil_AGL — Wed, 16 Jul 2025 03:37:39 GMT

Hey @TigerMica,

Thanks for letting us know, and I’m sorry for the trouble accessing your latest bill. We appreciate you taking the extra step to retrieve it through the AGL app.

I am curious to look into your situation a bit more, as I've tried it myself via email and also through My Account, and I didn't seem to have any issues with downloading my previous bill.

Could you send me a direct message please with some screenshots or screen recording of what happens when you go through the following steps;

To view and download your latest bill in My Account,

- Go to the Billing tab

- Select Download your PDF bill.

Thanks, Basil