topic Re: Credit card details not updating in AGL Website

Credit card details not updating

Angela01 — Fri, 11 Apr 2025 23:50:03 GMT

This seems pretty glitchy.

Credit card details not updating, or at least, not displaying the update.

Keeps telling me it's updated but lists the old card's last 4 digits.

Have tried a few things: 01) adding a card alongside the old one - didn't work

02) Deleting the old card, then adding a new one - nope it kept the old card in memory and is at least displaying the old card's final 4 digits.

03) Tried the above with some logouts in the hope that might "refresh" something.

This seems like something that should be pretty easy.

Re: Credit card details not updating

Basil_AGL — Mon, 14 Apr 2025 05:18:22 GMT

Hey @Angela01, what browser are you using to try this and is it either desktop or mobile.

Thanks, Basil

Re: Credit card details not updating

paulharb — Mon, 26 May 2025 05:27:07 GMT

i have the same problem. so frustrating.

i'm using Chrome on my Mac.

Re: Credit card details not updating

SYED_AGL — Tue, 27 May 2025 01:48:08 GMT

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at http://agllink.co/6006UK1Ve

We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

SYED

Re: Credit card details not updating

Frank2307 — Tue, 27 May 2025 05:33:46 GMT

Same problem here. Can not updating my new credit card. Just keep add my old card. Tried both google chrome and samsung mobile browser

Re: Credit card details not updating

SYED_AGL — Thu, 29 May 2025 00:56:06 GMT

Hi,

Thank you for your patience, and we're here to help!

Syed

Re: Credit card details not updating

Jr55 — Fri, 30 May 2025 10:12:10 GMT

I have had the same issue, and that is my credit Card is not updating. both on the APP and Online as well

I have bills that are overdue. I donot want to give my Credit Card details over the phone which was the suggestion given to me after I rang AGL for help on this.

This is really not good enough.

Thanks

Re: Credit card details not updating

SYED_AGL — Wed, 04 Jun 2025 00:54:40 GMT

Hi,

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. We are trying our best to resolve any technical issues as soon as possible. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

Syed

Re: Credit card details not updating

Angela01 — Sat, 14 Jun 2025 05:14:51 GMT

Microsoft Edge, on a desktop.

I'd prefer someone from to AGL to just post the solution, rather than PM it or me having to waste time calling AGL.

If AGL has a solution post it publicly so everyone can see it. This is a common problem.

Re: Credit card details not updating

SYED_AGL — Tue, 17 Jun 2025 05:21:29 GMT

Hi,

Thanks so much for reaching out, and I’m truly sorry to hear about your experience.

If your issue is still unresolved, please feel free to send us your account details via private message. We’d really like the opportunity to take a closer look and get to the bottom of what’s causing this for you.

Once we've identified the issue, we’ll be sure to share an update here as well. While we haven’t received many reports about this particular problem, we take all feedback seriously and want to ensure every customer has a smooth experience.

Thanks again for bringing this to our attention — we’re here to help.

SYED

Re: Credit card details not updating

JGibbs — Sat, 05 Jul 2025 02:22:36 GMT

I have tried to pay but it wont let me

Re: Credit card details not updating

JGibbs — Sat, 05 Jul 2025 02:24:17 GMT

Ok, ill try once more. Then ill wait for you to call.

Re: Credit card details not updating

SYED_AGL — Tue, 08 Jul 2025 01:30:39 GMT

Hi @JGibbs

Thanks for reaching out.

If you're still experiencing the problem, please feel free to send us a private message. I’ll look into it right away and get back to you with a solution as soon as possible.

Looking forward to resolving this for you.

SYED

Re: Credit card details not updating

radjvr — Wed, 16 Jul 2025 05:36:45 GMT

Re: Credit card details not updating

Jr55 — Wed, 16 Jul 2025 06:36:08 GMT

Hi SYED

i have a dozen people looking at the issue each time no result.

The last told me it would take a long time as the software had to be updated.

yet another waste of my time, with many hours waiting on the end of the phone to be told we’ll get back to you.
No one dose.

A bunch of useless people wasting my time.

I have decided to ditch AGL especially after the lowered their Solar feed back to 4 cents. Then they sell it back to me for 48cents.

a rip off.

but thanks for coming have a good day.

Re: Credit card details not updating

SYED_AGL — Fri, 18 Jul 2025 03:18:12 GMT

Hi @Jr55

Thanks for reaching out again.

I’m really sorry to hear that this issue might still be ongoing. If that’s the case, could you please send us your account details via private message? I’d like to personally look into this for you and make sure we get it resolved as soon as possible.

Apologies for the inconvenience this has caused, and thank you for your patience while we work through it.

SYED

Re: Credit card details not updating

Jr55 — Tue, 22 Jul 2025 00:49:00 GMT

Hello SYED,
A number of of personal have tried and it has not worked.
When I try and put my new credit card in with a new number, it always reverts to the old number.
Details are
Email[Removed private information
A/C No.[Removed private information

Address [Removed private information]

Re: Credit card details not updating

SYED_AGL — Mon, 21 Jul 2025 00:09:27 GMT

Hi @Jr55,

Thanks for reaching out again — I appreciate you taking the time to speak with me earlier.

Following up on our phone conversation, particularly the second call which was unfortunately disconnected, I just wanted to check in and see if you could please send through a screenshot of the error you’re experiencing on your online account.

This will help us better understand the issue and work on getting it resolved as quickly as possible for you.

Looking forward to your reply, and thanks again for your patience.

SYED