topic Re: I find a bug in websit in AGL Website

I find a bug in websit

Leining — Fri, 16 Aug 2019 03:45:46 GMT

When I have clicked the Agree button, the system still informed me as below.

Please help me,how can i do?

Re: I find a bug in websit - Status changed to: Needs More Info

David_AGL — Fri, 16 Aug 2019 03:54:53 GMT

Hi @Leining , sorry you encountered a problem with the website. What were you trying to do when you ran into this issue?

Re: I find a bug in websit

Leining — Sun, 18 Aug 2019 10:17:19 GMT

I have already clicked agree terms and conditions box at the bottom of website as the second picture shown and the then i clicked ‘I Accept’ button but the website inform me ‘Please confirm agree to terms and conditions’.However, I have already agree that.

Re: I find a bug in websit

David_AGL — Mon, 19 Aug 2019 02:04:32 GMT

@Leining and you were trying to sign up for a new plan when this happened? Is that correct?

Re: I find a bug in websit

Leining — Mon, 19 Aug 2019 07:57:24 GMT

I was trying to use moving home function when this happened.

Re: I find a bug in websit

Leining — Tue, 20 Aug 2019 01:44:45 GMT

This BUG has not been fixed yet.

I mean that I can not complete the move home online until now.

Additionally, this problem happened when I full the information of move home in the third step.

Re: I find a bug in websit

Leining — Wed, 21 Aug 2019 03:25:26 GMT

I can not complete the move home online until now.

Re: I find a bug in websit

David_AGL — Fri, 23 Aug 2019 02:53:50 GMT

Hi @Leining , thanks for your patience, we're looking into this.

Re: I find a bug in websit - Status changed to: Investigating

David_AGL — Fri, 23 Aug 2019 03:09:03 GMT

Re: I find a bug in websit

David_AGL — Fri, 23 Aug 2019 05:20:33 GMT

@Leining are you logged in when you see this error? What URL are you using when you see it? eg is it

https://www.agl.com.au/signup?

Re: I find a bug in websit

Leining — Fri, 23 Aug 2019 07:04:58 GMT

Re: I find a bug in websit

David_AGL — Wed, 28 Aug 2019 06:27:19 GMT

@Leining we haven't been able to reproduce this issue through testing. I suggest that you clear your browser cache and try again. If this still doesn't work, please contact us so we can help complete your move.

Re: I find a bug in websit - Status changed to: Not an Issue

David_AGL — Wed, 28 Aug 2019 06:27:45 GMT