What dog?

Leon2 — Wed, 16 Apr 2025 21:24:25 GMT

My last bill was estimated, very high at over $2,000. It was estimated due to the presence of a dog. I do not own a dog, there are no dogs on the premises and I will never own a dog.

Re: What dog?

Lester — Thu, 17 Apr 2025 00:51:04 GMT

Sounds odd, but easy to fix.

You have access to the meter, and it is analogue* (if needed to be read), so you can go to the app, or on the web when logged into your account > Usage page > Enter a meter read > enter your figures there and submit.

Reading your meter . . .

https://www.agl.com.au/help-support/moving-meters-connections/read-your-meter

Pretty sure you will need to call the AGL main phone support https://www.agl.com.au/help-support/contact-us and let them know you have submitted correct figures via the app, they should be able to reissue and adjust payment date.

* Some digital meters also need reading, when they are not able to upload info due to some rare connectability issue.

In this case, it might need reading by a contractor as you might be on TOU tariff which you can't read like an old analogue meter, and I think they download the data with a special tool.

topic What dog? in AGL Website

What dog?

Re: What dog?