topic Re: Scam alert in AGL Website

Scam alert

Kate81 — Wed, 13 Mar 2024 05:09:04 GMT

I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with AGL and no notes that these were legitimate calls. Be careful, don’t click on the link they say they will send you (I hung up before this happened). Scary thing is they knew my name and address the electricity is billed to!!

So if you would like the info, these are the two numbers that called me claiming to work for AGL

03 7045 5945

03 6185 3544

Re: Scam alert

David_AGL — Wed, 13 Mar 2024 05:55:48 GMT

Thanks for taking the time to share this info, @Kate81

Our Scams, Fraud and Online Safety page has more details on how to stay safe.

Re: Scam alert

RM544 — Tue, 23 Jul 2024 04:14:19 GMT

Same from (07) 3510 4921. Reported to Scamwatch with apparently no action taken as this number is still active with auto answering as AGL. It's a landline in Brisbane .. how hard can it be to just shut it down?

Re: Scam alert

Deepesh_AGL — Thu, 25 Jul 2024 01:00:07 GMT

Hi RM544, Thanks for bringing this to our attention. I have flagged this with our Fraud team to investigate further. If you are ever unsure of the caller you can call us directly on 131245 to discuss further. Cheers, Deepesh

Re: Scam alert

vgz878 — Fri, 27 Sep 2024 00:36:24 GMT

Same issue. I have been called from 02 8229 5702 and they offered a cheaper gas plan. How do they even know my address, phone and services I use? Please, investigate if there’s data leak or something

Re: Scam alert

Basil_AGL — Wed, 02 Oct 2024 00:11:13 GMT

Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to stay safe. If you are ever unsure of the caller you can call us directly on 131245 to discuss further.

Re: Scam alert

JB62 — Thu, 03 Oct 2024 08:28:06 GMT

Hi, As of this afternoon, (03/10/24), they are still at it. Had a call from female with Indian accent saying to my wife she represented AGL Gov credits blah blah . When I got on the phone a male took over continuing the same approach , I just hung up, so beware

Re: Scam alert

Grr — Mon, 11 Nov 2024 08:31:40 GMT

Well the scam continues after informing AGL and getting a “we can neither deny nor confirm that the marketing group contacting you is a scam” I changed providers. Who is AGL giving my info to… they don’t know. Now I get another agl scam agl.-com.au/DD wanting me to pay more money. They can’t even fix this after I’ve dumped them!!

Re: Scam alert

Natalie-AGL — Wed, 13 Nov 2024 23:40:06 GMT

Hello @Grr,

Thank you for taking the time to reach out.

I am sorry to hear about your frustrating experience and can appreciate your concern.

We value customer service and getting things right and it is disheartening to hear the lack of communication on our end.

Upon reviewing the web address provided, it does link to our online services and want to ensure that we review your account and address this matter for you. So that we can look into this further for you, I'll send you a private message and get some details from you.

Kind Regards,

Natalie

Re: Scam alert

ann27 — Fri, 06 Dec 2024 03:44:56 GMT

Definitely still scamming people. Received a call today 06.12.2024.

Re: Scam alert

dotti86 — Thu, 23 Jan 2025 06:18:58 GMT

I received missed call from same number. Google flagged it during attempted call, so i didn't answer. I blocked it

Re: Scam alert

dotti86 — Thu, 23 Jan 2025 06:19:41 GMT

Obviously y'all just paid to do jack sht

Re: Scam alert

dotti86 — Thu, 23 Jan 2025 06:20:55 GMT

Thankfully i didnt bother answer. I dont answer numbers i dont recognise nor anticipate or private numbers. Blocked!

Re: Scam alert

Sleeke — Fri, 09 Jan 2026 03:28:59 GMT

I just received a call from Craigieburn Vic as well from an Indian man offering to upgrade my plan to much cheaper below market rates. He then put me through to a "senior supervisor" to do the "upgrade". They were both unprofessional and rude and had a bit of information about me - name, the fact that I was with AGL and a very old postcode. I asked questions about why they were calling and how they knew information about me - and they were quite rude and assertive. I ended up hanging up, but unfortunately not before I gave them my current post code : (

Re: Scam alert

Griff130 — Fri, 23 Jan 2026 06:24:50 GMT

Scam still on going

0735104921 called twice today story was the same as others conversation cut out on me but certainly seemed very legit. Almost would have had me tbh

Re: Scam alert

Baitsmell — Tue, 10 Feb 2026 10:10:08 GMT

Had a call from 07 3510 4921 today. Glad I didn’t answer

Re: Scam alert

Ronshar — Thu, 05 Mar 2026 08:59:40 GMT

I had the same number (07) 3520 4921, called me today, 5th Mar 26, almost 2 years after your event. Have they ever done anything to shut this activity down? It would appear not.

Re: Scam alert

ChrisE_AGL — Tue, 10 Mar 2026 03:53:43 GMT

Hi @Ronshar

We do our best to shut down scam caller numbers. It's unfortunate this one hasn't yet.

Thank you for bringing this to our attention I'll be raising this.

I'll also share our Report a scam page for users who encounter ones in the future and encourage you to report them.

Thank you, Chris