topic Found a Bug - Unable to add an Internet Service in AGL Website

Found a Bug - Unable to add an Internet Service

agl-Ivan — Thu, 23 Jan 2025 02:41:26 GMT

Having recently signed up for Electricity & Gas, I wanted to add and internet service via the portal.

1. While logged in, clicked on the view plans button.

2. Am then present with and Address Screen, where I enter my address.

3. I'm provided a list of plans to choose from, so I select one (Home Fast).

4. Then presented with the Getting Started 'What are you here to do today' screen.

- I'm adding another property to my account

- I'm moving house or have just moved

- View my existing plan details

There's no option to add the Internet account you select.

Re: Found a Bug - Unable to add an Internet Service

Basil_AGL — Thu, 23 Jan 2025 04:25:51 GMT

Hey @agl-Ivan,

Thanks for sharing this! I will pass it onto our developers and come back to you.

Cheers,

Basil

Re: Found a Bug - Unable to add an Internet Service

agl-Ivan — Thu, 23 Jan 2025 07:50:59 GMT

Wonderful. Thanks.

Re: Found a Bug - Unable to add an Internet Service

Basil_AGL — Fri, 24 Jan 2025 03:56:41 GMT

Hey @agl-Ivan,

Firstly, thank you for bringing this to our attention, our developers are working on this to make that process clearer moving forward. What you are going to need to do in interim is actually click on "I'm adding another property to my account", from there you will be able to complete adding your internet.

Let me know how that goes for you.

Cheers,

Basil

Re: Found a Bug - Unable to add an Internet Service

norma44shah — Sat, 25 Jan 2025 06:41:07 GMT

Hello,

It sounds like you're almost there, but it seems the portal isn't giving you the option to add the Internet service you selected. This might be a limitation or a bug in the portal interface.

Here are a few steps you can try:

Check for Updates: Sometimes, portals have updates or maintenance periods. Ensure your browser is up-to-date and try clearing your cache and cookies before logging in again.

Alternative Methods: Check if there are other ways to add the Internet service, such as through a phone call or a different section of the portal.

Re: Found a Bug - Unable to add an Internet Service

norma44shah — Sat, 25 Jan 2025 06:42:01 GMT

Hello,
Am having the same problem, i hope it resolves sonn

Best regards,
Norma

Re: Found a Bug - Unable to add an Internet Service

agl-Ivan — Tue, 28 Jan 2025 03:41:20 GMT

Hello,

Ok, I can try that. Not ideal, as I already have a property added and it's a bundle I'm trying to get.

Alternatively, I'll work through adding a service with an AGL Attendant.

Hopefully, you have it fixed for all soon.

Thanks again!