topic Re: Multiple accounts in AGL Website

Multiple accounts

Frank68 — Thu, 18 Apr 2024 12:15:41 GMT

I want to add another property to my existing email login to my agl account AGL. Please provide instructions - thank you.

Re: Multiple accounts

Lester — Thu, 18 Apr 2024 22:20:26 GMT

I have done this adding my workshop account to my residential account login for the AGL web or app.

Pretty sure you need to talk / chat to them, go to https://www.agl.com.au/help-support/contact-us

Have your account info for both at the ready and they can add for you.

When you login, there is a choice then of accounts to go to.

Re: Multiple accounts

Hamish1970 — Thu, 19 Sep 2024 09:12:23 GMT

I have recently moved electricity and gas to AGL. An old electricity account showing as disconnected is on my account

Re: Multiple accounts

Deepesh_AGL — Thu, 19 Sep 2024 23:23:11 GMT

HI Hamish1970, Any previously closed accounts which had the same email address registered will appear on your app as disconnected status for a period after which it will be removed from the app view. Cheers, Deepesh

Re: Multiple accounts

Hamish1970 — Thu, 19 Sep 2024 23:48:43 GMT

Thanks Dipesh. Can you confirm that account ***info removed*** has both electricity and gas connection in progress?

***PIC removed***

Re: Multiple accounts

Deepesh_AGL — Thu, 19 Sep 2024 23:49:59 GMT

Hi Hamish1970, We can certainly check that for you. I've removed your personal details from the post as this is a public forum. I'll send you a private message shortly to discuss further. Cheers, Deepesh