https://neighbourhood.agl.com.au/t5/AGL-Website/Leaving-feedback-messages-apparent-bug/m-p/36640#M1204 <P>I want to leave a message with some calculations and questions - it's too complicated to explain over the phone and sometimes I have difficulty in explaining and being understood...</P><P>On your 'contact us' page <A href="https://www.agl.com.au/help-support/contact-u" target="_blank">https://www.agl.com.au/help-support/contact-u</A>s I try to leave a message, but when I click on the blue 'Leave Message' link it just takes me back to my home page and tells me my gas &amp; electricity usages. So there's no obvious place to leave a message. Of course you can't email AGL these days, so that eliminates email as a fallback.</P><P>When I phoned last week to report this I was assured that it would all be sorted out in a day - either the bug would be fixed or someone would contact me by email. So far no progress on either front. I can't help but feel that these 'contact us' methods are pseudo-feel-good ways to fob off the customer to a buggy website or AI-driven chatbot and that , as with many big firms these days, no one wants to actually talk to a customer as they might have to commit to solving a real problem!</P><P>So how about it AGL - either fix the bug or I shall eventually move to another supplier with reliable software and an Australian call centre.</P> Tue, 02 Jul 2024 04:29:20 GMT Gayner 2024-07-02T04:29:20Z https://neighbourhood.agl.com.au/t5/AGL-Website/Leaving-feedback-messages-apparent-bug/m-p/36640#M1204 <P>I want to leave a message with some calculations and questions - it's too complicated to explain over the phone and sometimes I have difficulty in explaining and being understood...</P><P>On your 'contact us' page <A href="https://www.agl.com.au/help-support/contact-u" target="_blank">https://www.agl.com.au/help-support/contact-u</A>s I try to leave a message, but when I click on the blue 'Leave Message' link it just takes me back to my home page and tells me my gas &amp; electricity usages. So there's no obvious place to leave a message. Of course you can't email AGL these days, so that eliminates email as a fallback.</P><P>When I phoned last week to report this I was assured that it would all be sorted out in a day - either the bug would be fixed or someone would contact me by email. So far no progress on either front. I can't help but feel that these 'contact us' methods are pseudo-feel-good ways to fob off the customer to a buggy website or AI-driven chatbot and that , as with many big firms these days, no one wants to actually talk to a customer as they might have to commit to solving a real problem!</P><P>So how about it AGL - either fix the bug or I shall eventually move to another supplier with reliable software and an Australian call centre.</P> Tue, 02 Jul 2024 04:29:20 GMT https://neighbourhood.agl.com.au/t5/AGL-Website/Leaving-feedback-messages-apparent-bug/m-p/36640#M1204 Gayner 2024-07-02T04:29:20Z https://neighbourhood.agl.com.au/t5/AGL-Website/Leaving-feedback-messages-apparent-bug/m-p/36648#M1209 <P>Hi Gayner, I'm sorry to hear about your poor experience. I will send you a private message shortly to discuss further. Cheers, Deepesh</P> Wed, 03 Jul 2024 03:18:51 GMT https://neighbourhood.agl.com.au/t5/AGL-Website/Leaving-feedback-messages-apparent-bug/m-p/36648#M1209 Deepesh_AGL 2024-07-03T03:18:51Z