topic Re: Can't switch plans using website in AGL Website

Can't switch plans using website

Mr_Steve — Sat, 22 Jun 2024 08:12:15 GMT

When trying to change to a more cost effective GAS plan the website won't let me. It simply says "We're having some issues accessing the right data. Please try reloading the page" I've tried different browsers. Same problem over and over again.

Re: Can't switch plans using website

CPS — Mon, 24 Jun 2024 02:25:08 GMT

I am experiencing exactly the same problem.

Re: Can't switch plans using website

megan_AGL — Tue, 25 Jun 2024 23:50:26 GMT

Hi Mr_Steve,

We are sorry to hear that you are having issues with our website, can you confirm if you are still facing this issue?

Kind regards,

Megan

Re: Can't switch plans using website

Mr_Steve — Wed, 26 Jun 2024 11:42:12 GMT

Yes. Still won't work.

Re: Can't switch plans using website

megan_AGL — Fri, 28 Jun 2024 01:24:08 GMT

Hi Mr_Steve,

We have forwarded this feedback to our digital team to resolve the underlying issue causing this to happen.

In the meantime we would suggest using the AGL My Account to swap your plan, alternatively you can contact us for assistance over the phone or message https://www.agl.com.au/help-support/contact-us.

Kind regards,

Megan

Re: Can't switch plans using website

Mr_Steve — Fri, 28 Jun 2024 04:08:10 GMT

I am using the agl my account to try and switch plans. This is where I see the error.

Re: Can't switch plans using website

megan_AGL — Fri, 28 Jun 2024 05:45:38 GMT

Hi Mr_Steve,

Thank you for your response.

In this case we would recommend to contact us via webchat or phone so we can assist you while this issue is being rectified.

Kind regards,

Megan