topic Re: Web page, survey obliterates email of receipt - Status changed to: Investigating in AGL Website

Web page, survey obliterates email of receipt

desog — Mon, 13 Apr 2020 00:34:45 GMT

When I PAYPAL my payment, I then get directed into a web page that says I should enable cookies for a survey. I do NOT want to do the survey, but there is no way to say NO. This means I do not progress to the "email receipt" option. Lost.

Let me add that the lack of a true online "contacts" and "request help" is abysmal, and just adds one more reason why I will move off AGL (whose web pages were obviously written and designed by someone straight out of Uni - if that).

So I am really expecting any progress on the above problem.

I suppose this just helps me "move on".

Re: Web page, survey obliterates email of receipt - Status changed to: Needs More Info

David_AGL — Tue, 14 Apr 2020 05:04:13 GMT

Hi @desog , can you provide a URL for the page where you're receiving this prompt?

Re: Web page, survey obliterates email of receipt

desog — Tue, 14 Apr 2020 05:27:33 GMT

David,

I had just used Paypal to pay.

I could see the page return to AGL, then that page suddenly got replaced by a request to enable cookies to do a survey.

This has happened at least once before.

That was for electricity. When I then paid gas, Paypal returned to the AGL page and I was able to request a receipt to be emailed to me (ie: it did not go to survey).

Re: Web page, survey obliterates email of receipt

David_AGL — Wed, 15 Apr 2020 00:24:18 GMT

Thanks for reporting this @desog , the team is aware of the issue and are working on it.

Re: Web page, survey obliterates email of receipt - Status changed to: Investigating

David_AGL — Wed, 15 Apr 2020 00:24:38 GMT

Re: Web page, survey obliterates email of receipt

cosmo03 — Sat, 02 May 2020 02:01:19 GMT

Similar just happened to me. I paid my Gas account and the receipt page (email / print) option briefly opened and before I could choose an option, the page went to a survey. I tried to go back but it wouldn't allow. Just kept opening the survey page. I tried to find a receipt option in my account, but there doesn't seem to be one. I ended up using snipping tool to save an image of the pending payment. This wasn't an issue when I paid my last electricity bill.

Re: Web page, survey obliterates email of receipt

David_AGL — Mon, 04 May 2020 06:53:44 GMT

This issue is confirmed and will be fixed in a future release