topic Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me in AGL Website

I would like to revert back to quarterly billing thank you very much monthly does not suit me

PRINCE75teddy — Wed, 01 Mar 2023 04:14:42 GMT

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

_Mark_ — Fri, 03 Mar 2023 02:48:37 GMT

@PRINCE75teddy Welcome to neighbourhood, i'm just going to send you a private message so that we can take a look at the account for you. Regards- Mark.

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

Slymeat — Mon, 13 May 2024 08:35:46 GMT

Me too!

My elec account was set to monthly by the system, but I prefer the original quarterly. When I follow the advice to revert back to quarterly, the page illogically tells me that “a monthly billing is not allowed for this account” and yet there it is.

Choose your service

Monthly billing is not available for these accounts

Electricity

Your bill is issued on the 18th of every month

Gas

Your account is billed quarterly

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

Deepesh_AGL — Tue, 14 May 2024 01:07:39 GMT

Hi Slymeat,

If monthly billing is not for you and you’d prefer to remain on quarterly billing, you can cancel it by following these steps in My Account, which opens in a new window:

Select your name in the top right corner, then 'Account Settings'
In the 'Billing and payments, opens in a new window' menu, go to 'Monthly billing' and select 'Edit'
Next to your monthly billing service, select 'Cancel'.

If the above doesn't work for you, please let me know. Cheers, Deepesh

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

Slymeat — Wed, 15 May 2024 05:55:10 GMT

That did not work and my reply email to admin@community.agl.com.au bounced.

My problem seems to be exactly the same as others who have commented on your suggested fix—it does not work.

As per my original post, the fields are greyed out and do not have a cancel button for me to press.

Please note, I originally tried the “Message is” facility when logged in to MyAGL, but that did not resolve my issue. I got the same response you gave, and gave up waiting for a human respondent as it took a very long time. Hence why I have tried this forum approach.

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

Deepesh_AGL — Thu, 16 May 2024 03:06:42 GMT

Hi Slymeat, Apologies for the inconvenience. I'll send you a private message shortly to discuss further. Cheers, Deepesh

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

Katka — Fri, 26 Jul 2024 02:22:49 GMT

I used to pay quarterly too, then AGL [without notice] changed it to monthly and now, suddenly I get bills fortnighly - no notice, so rude!

Re: I would like to revert back to quarterly billing thank you very much monthly does not suit me

Natalie-AGL — Tue, 30 Jul 2024 00:47:09 GMT

Hello @Katka

Thank you for reaching out.

I am sorry to hear that you had not received any notifications in regards to your billing frequency changing to monthly and that it has not been working for you.

We can certainly revert you back to quarterly billing, so that we can assist you I'll send you a message and get some further details from you.

Kind Regards,

Natalie