topic Re: Sending invoices by mistake in AGL Website

Sending invoices by mistake

farnad — Tue, 19 Mar 2024 09:11:35 GMT

Hi,

My reference is the invoice number 7345263. This invoice was initially sent to me by mistake since I cancelled my contract with AGL before it started. The reason was that our lease agreement was cancelled. Over the phone, you cancelled the invoice. I was still receiving this invoice in the next few months, so I called you again. You told me I should ignore your email as there is a bug in your system. But I am still receiving these email with the invoice attached after one year. Please cancel this emails as make my account zero. Ten of emails that you are sending is really annoying me.

Regards,

Farnad

Invoice 7345263

Re: Sending invoices by mistake

Deepesh_AGL — Tue, 19 Mar 2024 23:09:16 GMT

Hi Farnad, Thanks for reaching out and I'm sorry to hear that your concern has not been resolved even after multiple attempts. I will send you a private message shortly to discuss further. Cheers, Deepesh

Hi. I am still receiving your emails that I have overdue accounts. Please fix the issue.

farnad — Sun, 14 Apr 2024 01:12:08 GMT

Hi, I am still receiving your emails that I have overdue accounts. Please fix the issue.

Re: Sending invoices by mistake

farnad — Sun, 14 Apr 2024 01:13:14 GMT

Hi,

Why there is no one at AGL to fix this problem? Is there any customer support there? My reference is the invoice number 7345263. This invoice was initially sent to me by mistake since I cancelled my contract with AGL before it started. The reason was that our lease agreement was cancelled. Over the phone, you cancelled the invoice. I was still receiving this invoice in the next few months, so I called you again. You told me I should ignore your email as there is a bug in your system. But I am still receiving these email with the invoice attached after one year. Please cancel this emails as make my account zero. Ten of emails that you are sending is really annoying me.

Regards,

Farnad

Re: Sending invoices by mistake

Deepesh_AGL — Mon, 15 Apr 2024 01:48:36 GMT

Hi Farnad, Thanks for reaching out and I'm sorry to read about your experience with billing. I want to ensure that we resolve the billing issue so you do not have to worry about this any further. I will send you a private message shortly to discuss further. Cheers, Deepesh