topic Re: Can't download latest electricity bill in AGL Website

Can't download latest electricity bill

Dianne2 — Fri, 08 Mar 2024 05:12:51 GMT

I've been trying to download my latest electricity bill for 2 days and I just get hmmm...can't reach this page. It the problem my end or AGL's?

Re: Can't download latest electricity bill

Lester — Fri, 08 Mar 2024 17:20:07 GMT

Not sure if related to your issue Dianne, but in my app screen up top of window at the moment, there is a message . . .

My Account maintenance 6pm Fri - 11.59pm Mon (AEST).

Due to a planned maintenance, updates to usage, balance and bill data will be delayed during this time.

Re: Can't download latest electricity bill

Dianne2 — Tue, 12 Mar 2024 08:56:37 GMT

Still saying the same thing, hmmmm....can't reach this page

Re: Can't download latest electricity bill

Xander-AGL — Thu, 14 Mar 2024 23:48:39 GMT

Hi @Dianne2 Dianne, thank you for reaching out.

Are you trying to download your bill through the AGL website, the App or your email?

Kind regards.
Xander

Re: Can't download latest electricity bill

Dianne2 — Sun, 17 Mar 2024 01:18:14 GMT

I have tried to download my bill on the AGL website and also the link in the email. Both give me the same error message hmmm....can't reach this page

Re: Can't download latest electricity bill

trevora — Mon, 18 Mar 2024 23:15:58 GMT

I am having the same problem as Dianne with the 'hmmm answer but then I have a message saying that 'it looks like docs.fxdms.net closed the connection'

I need to download these bills - if not can I get the least 3 bills emailed to me?

Re: Can't download latest electricity bill

Dianne2 — Tue, 19 Mar 2024 08:18:00 GMT

Yes, it is getting frustrating as I've just received a new emailed bill today and still getting the same message. Some help would be good!

Re: Can't download latest electricity bill

Dianne2 — Wed, 20 Mar 2024 08:14:36 GMT

Hello, I have found a solution to my problem. I got the AGL app on my phone and can access my bills from there and then I emailed it to myself to print.