topic Re: My Electricity Usage details are blank on the Usage Details page of your website. in AGL Website

My Electricity Usage details are blank on the Usage Details page of your website.

tnadebau — Mon, 25 Dec 2023 10:55:54 GMT

My Electricity Usage details are blank on your web site. I see in the discussions that many other customers have had this problem, but it seems you have to fix it for each individual. Can you fix mine, please.

In addition, can you tell me where and how to find the energy insights report - I found it useful but I stopped receiving it some months back. Can you reinstate it please.

Re: My Electricity Usage details are blank on the Usage Details page of your website.

Natalie-AGL — Wed, 27 Dec 2023 22:30:33 GMT

Hi @tnadebau, thank you for getting in touch with us.

I'm sorry to hear that your usage details are not showing when you log in online and that you stopped receiving your Energy Insights Report.

So I can further assist you, I'll send you a Private Message to get more of your details.

Kind regards,

Nat

Re: My Electricity Usage details are blank on the Usage Details page of your website.

twizy — Thu, 28 Dec 2023 04:19:40 GMT

I have not been getting proper readings the last 6 days either could you look in to it Natalie-AGL please

Thanks Grant