topic Re: Submit button not working - Change plan in AGL Website

Submit button not working - Change plan

Kingp — Wed, 23 Aug 2023 09:12:01 GMT

I have been recommended to use the web site to change my plan but despite using different devices, clearing caches and changing browsers I still can’t submit a change on my plan. Very frustrating. What’s going on AGL??

Re: Submit button not working - Change plan

Natalie-AGL — Thu, 07 Dec 2023 05:22:03 GMT

Hi Kingp, Thank you for taking the time to provide this feedback, we are sorry to hear the poor experience you have had with changing your energy plan online.

Our contact centre is available to assist you. You can find how to contact us via agl.com.au/contact-us.

Kind Regards,

Natalie

Re: Submit button not working - Change plan

David_AGL — Wed, 23 Aug 2023 09:13:21 GMT

Hi @Kingp , thanks for sharing this feedback. We've received a few reports of people having trouble using this page to change their plan online, so we're looking into this to make sure it's addressed.

Re: Submit button not working - Change plan

DebDoodles — Thu, 07 Dec 2023 04:36:19 GMT

I've been sent an email to change my plan to receive a better rate. This link does not work. Can see it didn't work back in August either via other comments. Bad service. Cannot contact anyone either. The virtual assistant keeps taking me to the same link that does not work! What's the point of having a chat option when you can't chat!! I'm off to another provider now. In fact you should just give us a better rate to keep us on board, instead of making us jump through your hoops, getting us angry and switching providers. Not very smart AGL

Re: Submit button not working - Change plan

David_AGL — Thu, 07 Dec 2023 05:02:22 GMT

Hi @DebDoodles - sorry to hear that. I'm going to send you a private message to help get this sorted out.