topic Re: Customer Service in AGL Website

Customer Service availability

Agro1968 — Tue, 28 Nov 2023 04:39:37 GMT

When you brand your phone support AGL Anytime, and brag that it is now operational 24/7 then best not to take callers, then without any other context or option, give them a message that says "please try calling back later and we should be able to help you then" and then hang up.

it happened to me trying to setup my account (just 5 weeks age) and just happened again while I was now tryng to cancel my account, pathetic!!!

Re: Customer Service

David_AGL — Tue, 28 Nov 2023 04:25:12 GMT

Hi @Agro1968 - sorry to hear you had a hard time getting hold of us. Can you please point me to where you saw this branding and a 24/7 availability listed?

As you've pointed out, we do not have 24/7 availability for all queries and I would like to correct this if it is incorrectly stated somewhere.

Re: Customer Service

Agro1968 — Tue, 28 Nov 2023 04:38:59 GMT

Hi David,

Call 1300 769 184, I was directed to do so in a mail out for a new connnection, it’s the recording you are greeted with.

Re: Customer Service availability

David_AGL — Thu, 07 Dec 2023 00:32:34 GMT

Thanks @Agro1968 - sorry for the delayed response, your post was mistakenly filtered into spam for some reason. I'll follow this up over a private message.

Re: Customer Service availability

Monkeymm — Mon, 22 Apr 2024 06:29:47 GMT

Hi I just wanted to know whether this was a legitimate letter and number? Because I got the same one.

Re: Customer Service availability

megan_AGL — Tue, 23 Apr 2024 23:59:55 GMT

Hi Monkeymm,

We are currently looking into this one.

If you are ever sure if a call is not legitimate it is best to call us directly on 13 12 45 so that we can confirm.

Kind regards,

Megan