topic Re: HOW TO CHANGE ACCOUNT USER NAME in AGL Website

HOW TO CHANGE ACCOUNT USER NAME

SteveA — Tue, 05 Oct 2021 03:20:09 GMT

How can I remove my name from account and put someone else's name and details. So they are the account holder?

Re: HOW TO CHANGE ACCOUNT USER NAME

David_AGL — Wed, 06 Oct 2021 06:53:36 GMT

If there's an existing AGL energy supply to a property that you want to transfer from one account holder to another, the new account holder needs to sign up to a plan with AGL using their details. Doing this will automatically cancel the old account and the account with the new account holder will start.

Re: HOW TO CHANGE ACCOUNT USER NAME

hoglets3 — Tue, 16 May 2023 03:20:38 GMT

I understand my wife must sign up and it will automatically delete old account. Will it keep same account number, plan and any credits?

Re: HOW TO CHANGE ACCOUNT USER NAME

David_AGL — Tue, 16 May 2023 05:07:33 GMT

Hi @hoglets3 ,

No, it will be a new account with a new account holder. However, you will receive a refund for the credit on your account.

Re: HOW TO CHANGE ACCOUNT USER NAME

CraigHodges — Wed, 31 May 2023 01:07:03 GMT

I would like a document (pdf) that I can print out to change account user name. Thank you. My brother does not use the internet and computers, so has asked me to prepare a document for this to fill out and post to AGL.

Re: HOW TO CHANGE ACCOUNT USER NAME

HUCA17 — Wed, 12 Jul 2023 22:29:00 GMT

I simply want to change the username on an existing account and not change the account itself to a new one. Why isn't this an option? I monitor two accounts for two different entities nothing to do with each other, and your website seems to have automatically merged them. Most unhelpful.

Re: HOW TO CHANGE ACCOUNT USER NAME

NGM — Sat, 29 Jul 2023 10:37:06 GMT

Couldn’t agree more!

Re: HOW TO CHANGE ACCOUNT USER NAME

Bowl6233 — Thu, 09 Nov 2023 22:40:29 GMT

Hi I would like to change the account name on my bills from Mark Bowlay to Robert Jeffrey Bowlay

Re: HOW TO CHANGE ACCOUNT USER NAME

Davidmichelle — Mon, 10 Jun 2024 00:34:08 GMT

I want to add my wife’s name to the account and give her access/permission to access account.

Re: HOW TO CHANGE ACCOUNT USER NAME

Natalie-AGL — Tue, 11 Jun 2024 23:37:46 GMT

Hello @Davidmichelle

Welcome to the AGL community!

You can add your wife as an authorized contact to your account where she will have access to general account maintenance.

To add or remove an authorized contact person you can login via your AGL MyAccount.

Alternartivelty, please feel free to contact us via one of the contact methods listed on our website and one of our customer service representatives will be happy to help.

Kind Regards,

Natalie

Re: HOW TO CHANGE ACCOUNT USER NAME

Xuanthuan — Mon, 24 Nov 2025 10:03:02 GMT

How can I add my partner's name on the billing?

Re: HOW TO CHANGE ACCOUNT USER NAME

SYED_AGL — Tue, 02 Dec 2025 05:10:28 GMT

Hi @Xuanthuan

Thanks for reaching out.

Do you just want to add your partner`s name on the account or do you want her to be the main account holder on the account?

SYED