topic Re: AGL rewards in perpetual loop - have multiple AGL accounts in AGL Rewards

AGL rewards in perpetual loop - have multiple AGL accounts

Looptheloop — Sun, 14 Apr 2019 11:54:00 GMT

Re: AGL rewards in perpetual loop - have multiple AGL accounts

jayden_AGL — Sun, 14 Apr 2019 22:51:02 GMT

Hi Looptheloop,

Welcome to the AGL Community!

Having multiple accounts can unfortunately cause headaches, but it's nothing that we can't work around. If you can shoot me a quick private message (by clicking on my username "jaydeny") with your AGL account number(s) and address, I'll be happy to lend a hand.

Cheers,

Jayden

Re: AGL rewards in perpetual loop - have multiple AGL accounts

Looptheloop — Fri, 26 Apr 2019 07:38:55 GMT

Hi Jaydeny,

Thanks for offering to help fix this problem

My account number is [edited to remove personal info]

We have both gas and electricity supply for both addresses under this account number.

I have tried clearing the cache on Microsoft Edge but this hasn't cleared the problem

Re: AGL rewards in perpetual loop - have multiple AGL accounts

jayden_AGL — Mon, 15 Apr 2019 01:31:36 GMT

Hi Anne,

Thanks for getting back to me!

I've taken a look at your account and I've fixed up this issue for you. As a result, you'll get an email very soon prompting you to re-register for our online services. Could you please follow the prompts within this email and log back in?

Let me know how you go.

Kind regards,

Jayden

Re: AGL rewards in perpetual loop - have multiple AGL accounts

Looptheloop — Mon, 15 Apr 2019 06:48:09 GMT

Thanks jayden - the link worked and I now have rewards as an option. Was dreading how long this may take to resolve but sorted out really quickly. Thank you

Re: AGL rewards in perpetual loop - have multiple AGL accounts

jayden_AGL — Mon, 15 Apr 2019 22:06:18 GMT

Hey Looptheloop,

This is great to hear!

Thank you for letting me know and for the kind words.

Cheers,

Jayden