topic Re: Can't access Rewards after many months in AGL Rewards

Can't access Rewards after many months

michellec — Wed, 16 Jan 2019 05:22:17 GMT

For many months I have tried to access the Rewards information. I can get to the first Rewards page, but as soon as I click "Find out more" on any offer, or "View all", I am taken to a page that says:

"That wasn't supposed to happen. We're sorry for the inconvenience, but we're experiencing some difficulties when trying to take you to AGL Rewards right now. Please check back soon."

I have cleared my cache several times and tried multiple browsers, to no effect. What is the next step in fixing this?

Re: Can't access Rewards after many months

jayden_AGL — Wed, 16 Jan 2019 21:26:45 GMT

Hi michellec,

Welcome to the Community!

It sounds like you've done what you can from your end, so I'll ask you to send me a private message with your name, AGL account number, and email address so that I can take a closer look at this for you.

Cheers,

Jayden

Re: Can't access Rewards after many months

michellec — Wed, 16 Jan 2019 22:14:08 GMT

Thanks for the quick reply Jayden. I've sent the message.

Re: Can't access Rewards after many months

manwei — Fri, 24 Jan 2020 11:27:52 GMT

Hi,

I'm also experiencing the same issue too.

Has this been resolved for you?

Re: Can't access Rewards after many months

-Jenna- — Tue, 28 Jan 2020 04:34:38 GMT

Hi MichelleC and Manwei,

I do apologise that you aren't able to access the AGL Rewards.

It sounds like we will need to have this investigated by our I.T department. Please contact us using one of the methods on the below link and we will be happy to assist.

https://www.agl.com.au/contact-us/social/contact-us

Thanks,

Jenna