topic Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted! in AGL Rewards

How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

marilyn55david — Mon, 21 Jul 2025 05:13:25 GMT

I’ve been considering joining AGL’s Peak Energy Rewards program to cut down on my energy costs, especially during peak times. Before I dive in, I’d love to hear from others in the community! Have you participated in this program? Did it make a noticeable difference to your bill or usage habits? Any tips, surprises, or lessons learned would be super helpful.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Basil_AGL — Tue, 22 Jul 2025 02:40:06 GMT

Hey @marilyn55david,

Firstly welcome to Neighbourhood!

I myself participate in the Peak Energy Rewards Program and I quite like the objective of trying to hit my targets when it happens.

As you know, AGL’s Peak Energy Rewards is a free, optional program designed to reward you for helping reduce pressure on the electricity grid during peak times. If you have a smart meter and live in VIC, NSW, SA or QLD, you may be eligible to join.

This is how it works:

Before a Peak Event (usually 1–3 hours), we’ll send you a notification via SMS or app with a personalised energy reduction target.
If you choose to participate and successfully reduce your usage during that time, you’ll receive a $5–$10 credit on your bill—credited within 7 days.
You can opt in or out of each event, and there’s no penalty if you don’t participate.

A few energy-saving tips to reduce your energy use during a peak event and in general, consider switching off or delaying the use of large appliances (while staying safe of course!).

Run your dishwasher, washing machine or dryer outside peak times (before or after the event).
Pre-cool or pre-heat your home slightly before the event starts.
Unplug devices or switch off power boards for appliances not in use.
If you have solar panels, exporting during a peak event can help reduce your overall energy use from the grid too.

It's a great way to save on your bills, support the energy grid, and make a positive impact—plus, it’s completely on your terms. Let me know if you have any other tips that I could maybe implement too!

Cheers, Basil

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

HLF — Tue, 11 Nov 2025 04:44:06 GMT

It is a great idea with rewards you if you alter your energy usage for a short period of time.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

OneJobDan — Thu, 22 Jan 2026 13:06:42 GMT

Hey mate,

Just curious if you can join the reward program if you have a battery. Currently on EV power plan. My battery gets me to midnight, then on a cheeper rate. Was wondering if I’d still be eligible for this, as I don’t draw any power from the grid at peak times.
kind regards,

Dan

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Basil_AGL — Fri, 07 Aug 2026 05:29:56 GMT

Hey @OneJobDan,

If you’re a solar customer, we'll either ask you to export more energy to the grid, or import less energy from the grid.

If we ask you to export more, this means you’ll need to give back any excess energy produced by your solar panels to meet your reduction target. If you have a solar battery, you may be storing this excess energy. If you don’t have one, excess energy will be automatically exported.
If we ask to you import less, you can adjust energy use by turning off or adjusting appliances at home.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Richy — Thu, 06 Aug 2026 22:49:01 GMT

Hi Basel,
I have just signed up to the Battery Rewards Plan and haven’t seen any info on this Peak Rewards deal, where do I find info and how do I sign up?

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Basil_AGL — Fri, 07 Aug 2026 05:28:53 GMT

Hey @Richy ,

Great to hear you've joined the Battery Rewards Plan. Peak Energy Rewards is managed separately, so you'll need to opt in to participate.

To sign up:

Visit the Peak Energy Rewards page.
Select "Join now"
Sign in to your My Account when prompted.
Follow the on-screen steps to enrol in the program.
Once enrolled, you'll be eligible to participate in Peak Energy Rewards events and earn bill credits when you meet the energy reduction target for an event.

If you run into any issues during the sign-up process, please let us know and we'll be happy to help.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Richy — Fri, 07 Aug 2026 05:40:14 GMT

Thanks Basil, I tried that and it says 'Something is not working'. I have sent an email to peakenergyrewards@agl.com.au like it told me to.

I will wait and see what happens.

Thanks

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Richy — Sun, 09 Aug 2026 12:14:14 GMT

Thanks again Basil, I think I have now successfully enrolled in the program.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Basil_AGL — Mon, 10 Aug 2026 00:07:11 GMT

Great to hear @Richy, you've been able to successfully enrol in Peak Energy Rewards.

To double check that your registration has gone through, you can follow the same process again:

Go to the Peak Energy Rewards page.
Select Join now.
Sign in to My Account.

If your registration is complete, you should see a message confirming that you're already registered for Peak Energy Rewards, similar to the screenshot below.

If you don't see this message, please let me know and I'd be happy to help further.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Lester — Mon, 10 Aug 2026 01:19:29 GMT

Hi @Basil_AGL . . . I'm getting a battery in about 4 weeks, so starting to look into options, as it opens up a wide range of offers in the market.

Can I confirm, the Peak Energy Rewards are available to participate in alongside the Night Saver EV (or any other) plan ?

I think so, as I was somehow automatically put into the PER programme without signing up for it, just received a text for I think the 2nd one in Adelaide, on 17th June.

I posted about this here . . .
https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/AGL-s-continual-changes/m-p/43208/highlight/true#M6775

Didn't unsubscribe from it, as is possible, thinking I may try it when events come up.

I have received no further messages since 17th June, not overly fussed, but may participate if there are any rewards on offer such as curtailing solar feed to grid, or uploading X to grid during peak evening needs etc.

In trying to check my participation on that page, I too get the 'Something is not working' message, haven't tried emailing.

Are these events so spaced out ?

7 weeks since that 17th June event text in SA metro ?

I looked at Battery Rewards, but you can't have this AND be on the EV plan (?), nor is a VPP very attractive to me with only $250 / 250kwh cap on annual reward benefit (and some sign up and annual reward for staying on it).
Giving control of a battery to another party is a big ask, especially as the usage is profit / cost reduction driven, and the increasing demand in peak needs as renewable become more needed.

So that just leaves PER on offer from AGL for my situation ?

All input from any interested parties is welcome . . .

@NeilC have you received anything further in the way of events by text since yours on the 17th June ?

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

NeilC — Mon, 10 Aug 2026 01:36:31 GMT

@Lester @Basil_AGL

Les, yes I heard something about my reward for the 17th June.

Even though I knew I had achieved the task, it took about 3 or 4 days before AGL confirmed it.

I did post a few days ago on another similar forum about the fact that I still did not have the $5 put into my account.

Suppose that having that amount put into my account, must be required to be signed off personally by the CEO Damien Nicks !

Still waiting 53 days now since the event

Thought that I might not have been offered another one due to the fact that we achieved the task.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Lester — Mon, 10 Aug 2026 02:07:50 GMT

@NeilC seems like the events are few and far between then, perhaps in it's still real world testing, as there might be some bugs to work out with the recording and payments etc.

As the grid depends more and more on renewables as coal / gas is shunned, these events might get more common.

I read a FB post on an efficient home energy group the other day someone saying the AGL VPP events are the same, that AGL had taken a very, VERY small number of kwhs since they'd been on that, so that seems like it's not really worth taking up, again without even considering the aspects of handing over of battery use / draw to an outside party, cycles increase and possible reduced battery longevity / warranty.

Needs for some grid assistance will probably get more common for those that can sit in the dark or an hour or two, for those with solar only, and solar / battery owners.

I just need to work out what's the best offers for reduction in bill, elimination of bill, for the current moment, and adjust as the market conditions / retail changes more rapidly, as it seems to be doing.

Anyway, after the battery goes in, I should not have to worry too much about the drop in FITs here in SA, or the rise in peak TOU charge for 13 hours a day.

At least the DSC of around $1.20 is still reasonable compared to those of most other states / regions.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Basil_AGL — Tue, 11 Aug 2026 01:59:25 GMT

Hey @Lester & @NeilC, thanks for the questions.

Peak Energy Rewards events don't run on a fixed monthly schedule, and you'll generally see more events during peak demand periods, such as hotter summer days or colder winter days when support for the grid is most valuable.

For Peak Energy Rewards event outcomes and credits, it can take a little time for us to confirm results. After an event, we need to wait for the half-hourly usage data to become available, which is typically around 3-4 days. Once we've received and calculated the results, we'll communicate the outcome via email. Depending on your billing timing, any applicable credit may not always appear on the most recent bill and may instead be applied to a subsequent bill.

For battery offers, eligibility for Battery Rewards Program and Virtual Power Plant (VPP) can depend on the battery you have and the offer itself. As you know, VPP is an add-on rather than an energy plan, so customers may be able to combine it with an eligible plan such as Night Saver EV, or with BRP, depending on eligibility requirements. Not all offers can be combined, so it's worth checking the details before making a decision.

If you'd like help with your participation status, event results, or a credit enquiry, the best place to contact is peakenergyrewards@agl.com.au. The whole PER team monitors that inbox and can investigate account-specific questions, including billing and event queries.

Hope that helps clarify things 😊

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Lester — Tue, 11 Aug 2026 02:48:20 GMT

Thanks Basil, I'll email the PER team and check I'm still enrolled, and once battery is in and working, will self consume for a time while I check out properly what the best options are.

topic Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted! in AGL Rewards

How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Hey @OneJobDan,

If you’re a solar customer, we'll either ask you to export more energy to the grid, or import less energy from the grid.

If we ask you to export more, this means you’ll need to give back any excess energy produced by your solar panels to meet your reduction target. If you have a solar battery, you may be storing this excess energy. If you don’t have one, excess energy will be automatically exported.

If we ask to you import less, you can adjust energy use by turning off or adjusting appliances at home.

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!