https://neighbourhood.agl.com.au/t5/AGL-Rewards/Velocity-point-not-credited/m-p/42200#M365 <P>I changed my plan to avail the velocity point on May this year but until now I have not received my points yet. Can someone check why this is the case.</P> Sun, 07 Dec 2025 05:38:25 GMT moisespg 2025-12-07T05:38:25Z https://neighbourhood.agl.com.au/t5/AGL-Rewards/Velocity-point-not-credited/m-p/42200#M365 <P>I changed my plan to avail the velocity point on May this year but until now I have not received my points yet. Can someone check why this is the case.</P> Sun, 07 Dec 2025 05:38:25 GMT https://neighbourhood.agl.com.au/t5/AGL-Rewards/Velocity-point-not-credited/m-p/42200#M365 moisespg 2025-12-07T05:38:25Z https://neighbourhood.agl.com.au/t5/AGL-Rewards/Velocity-point-not-credited/m-p/42243#M366 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/141560">@moisespg</a></SPAN>&nbsp;</P> <P>Thanks for reaching and sorry to hear this trouble.&nbsp;</P> <P>have you tried contacting us to our resolutions team to look into it?&nbsp;</P> <P>Please contact us at <A href="https://www.agl.com.au/help-support/contact-us" target="_blank">https://www.agl.com.au/help-support/contact-us</A> or call us on 13 12 45, so the team can look into this for you.&nbsp;</P> <P>&nbsp;</P> <P>We are here to help!</P> <P>&nbsp;</P> <P>SYED&nbsp;<BR />&nbsp;</P> Wed, 17 Dec 2025 00:25:23 GMT https://neighbourhood.agl.com.au/t5/AGL-Rewards/Velocity-point-not-credited/m-p/42243#M366 SYED_AGL 2025-12-17T00:25:23Z