https://neighbourhood.agl.com.au/t5/AGL-Rewards/Missing-velocity-point/m-p/41091#M347 <P><SPAN>Hi, I signed up to AGL on the 2/12/24. There was a Velocity bonus points offer if I signed-up I would receive 5K points. However, I just checked my account and I have never been credited my promised points in my AGL account. And also the sales did not ask my velocity membership number, just wondering how will I receive the points? Please investigate this for me, thank you so much!</SPAN></P> Thu, 10 Jul 2025 06:20:20 GMT Mitchie 2025-07-10T06:20:20Z https://neighbourhood.agl.com.au/t5/AGL-Rewards/Missing-velocity-point/m-p/41091#M347 <P><SPAN>Hi, I signed up to AGL on the 2/12/24. There was a Velocity bonus points offer if I signed-up I would receive 5K points. However, I just checked my account and I have never been credited my promised points in my AGL account. And also the sales did not ask my velocity membership number, just wondering how will I receive the points? Please investigate this for me, thank you so much!</SPAN></P> Thu, 10 Jul 2025 06:20:20 GMT https://neighbourhood.agl.com.au/t5/AGL-Rewards/Missing-velocity-point/m-p/41091#M347 Mitchie 2025-07-10T06:20:20Z https://neighbourhood.agl.com.au/t5/AGL-Rewards/Missing-velocity-point/m-p/41103#M350 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/138890">@Mitchie</a></SPAN>&nbsp;</P> <P>I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you.&nbsp;</P> <P>It looks like your velocity membership number has not been added to your account. Please send us the private message with your account details, so I can look into it for you.&nbsp;</P> <P>&nbsp;</P> <P>SYED&nbsp;</P> Fri, 11 Jul 2025 05:17:51 GMT https://neighbourhood.agl.com.au/t5/AGL-Rewards/Missing-velocity-point/m-p/41103#M350 SYED_AGL 2025-07-11T05:17:51Z