topic Re: AGL Rewards Not working - click on any vouchers and says store does not exist in AGL Rewards

AGL Rewards Not working - click on any vouchers and says store does not exist

ASTAR13 — Sat, 03 May 2025 13:47:31 GMT

I am trying to use the AGL rewards to buy a Home gift card but when I click on redeem it comes up with "This store does not exist" page. I've tried many other vouchers and get the same message too. Very disappointing as a long time customer I would like to use some of the rewards. I've noticed on other threads people have had difficulty with getting vouchers too, is this just a scam or do they usually work?!

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

SYED_AGL — Tue, 06 May 2025 01:05:26 GMT

Hi,

Thanks so much for reaching out to us again.

We’d like to reassure you that AGL Rewards is indeed functional on our online portal. If you've been experiencing any issues with a specific reward or have been trying to access something in particular, please let us know the details. We're more than happy to investigate further and work on getting it fixed for you as soon as possible.

Your satisfaction is important to us, so please don’t hesitate to reach out if there’s anything else we can assist with!

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

ASTAR13 — Tue, 06 May 2025 21:16:34 GMT

I have contacted your online chat several times and called your 131 245 number as advised and still are unable to get any of the vouchers to work or an answer as to why they are not working. When I click on a voucher to redeem and try to purchase one I have a screen that pops up that says "this store does not exist", it doesn't seem to matter which voucher I am trying to redeem. I am specifically wanting the "Home" gift card. I have attached a screenshot for your reference. Looking at other threads it appears I am not the first this has happened to. I just wish this was sorted as it's almost been a week already still with no resolution.

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

Basil_AGL — Tue, 13 May 2025 03:59:44 GMT

Hey @ASTAR13, that is really interesting and thank you for sharing it!

Let me reach out to the team who manages that page and I will come back to you when I get an answer.

Cheers, Basil

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

ASTAR13 — Thu, 15 May 2025 09:34:43 GMT

Any help would be greatly appreciated. It has been over two weeks now and I still can not download any of the gift cards!

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

Basil_AGL — Fri, 16 May 2025 02:49:31 GMT

No worries @ASTAR13, I see the same issue when I check the rewards page, so you're not alone. As soon as it's back up and running, I’ll let you know right away. Cheers, Basil

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

Basil_AGL — Thu, 22 May 2025 03:45:18 GMT

Hey @ASTAR13 - just coming back to let you know that the pages are all working now, please let me know if you are having any issues still.

Re: AGL Rewards Not working - click on any vouchers and says store does not exist

ASTAR13 — Sun, 25 May 2025 01:34:41 GMT

Thank you, I can see it is finally working again!