topic Re: AGL Gift Card in AGL Rewards

AGL Gift Card

JNair — Tue, 15 Oct 2024 06:27:12 GMT

Hi - I was promised a gift card when I signed up to both electricity and gas after payment of my first bill. However, three bills later and several enquiries with AGL staff over the phone and chat have resulted in nothing but stress.

Can someone help with this issue?

Re: AGL Gift Card

jerry4422cherry — Wed, 16 Oct 2024 04:16:35 GMT

@JNair nystateofhealth wrote:
Hi - I was promised a gift card when I signed up to both electricity and gas after payment of my first bill. However, three bills later and several enquiries with AGL staff over the phone and chat have resulted in nothing but stress.
Can someone help with this issue?

I'm sorry to hear about your experience with AGL. It sounds really frustrating! you should contact customer service

Re: AGL Gift Card

Natalie-AGL — Wed, 16 Oct 2024 03:36:50 GMT

Hello @JNair,

Thank you for reaching out.

I am sorry to about the experience you have faced with following on the gift card you were promised and can appreciate how frustrating this would be.

We value customer service and getting things right and it is disheartening to hear that is has left you feeling stressed.

We can certainly look into this for you, I'll send you a private message and get some details from you.

Kind Regards,

Natalie