topic Re: AGL Rewards not working. Trying to purchase 4% Coles discount e-card but not able to. in AGL Rewards

Redeem offer doesn’t work

Mummybear — Wed, 29 May 2024 23:02:57 GMT

When I click on the redeem offer on the AGL rewards (it doesn’t matter what gift card I click) it just takes me back to the same page. Even when I try and click redeem offer and tell it to open in a new tab it doesn’t do anything either, it just goes back to the same AGL page.

am I doing something wrong with trying to access? I am logged into my account.

Re: Redeem offer doesn’t work

Deepesh_AGL — Fri, 07 Jun 2024 01:24:25 GMT

Hi Mummybear, Thanks for reaching out. I will send you a private message shortly to get further details so we can resolve your concern. Cheers, Deepesh

Re: Redeem offer doesn’t work

flam73 — Wed, 11 Sep 2024 12:02:55 GMT

I am having the exact same problem. Please help me too. Very frustrating. Tried on different devices and still having the same problem.

Re: Redeem offer doesn’t work

Deepesh_AGL — Mon, 16 Sep 2024 04:04:06 GMT

Hi flam73, There is potentially an error in setup which is resulting in your experience. I'll send you a private message shortly to discuss further. Cheers, Deepesh

Re: Redeem offer doesn’t work

Venu — Wed, 25 Sep 2024 14:13:02 GMT

Having same problem. Why private messaging? You could just put the solution here so would be helpful for others

Re: Redeem offer doesn’t work

Basil_AGL — Thu, 26 Sep 2024 00:26:51 GMT

Hey @Venu,

Sorry to hear you having some trouble with this! Is this problem happening for you on mobile or desktop?

Thanks,

Basil

Re: Redeem offer doesn’t work

Venu — Thu, 26 Sep 2024 00:56:47 GMT

Hi,

It was on the mobile. It has worked on a desktop.

Thank you.

Kind regards,

Venugoban.

Re: Redeem offer doesn’t work

Basil_AGL — Thu, 26 Sep 2024 05:39:45 GMT

Hey @Venu, do you use an Apple or Android phone?

Re: Redeem offer doesn’t work

Venu — Thu, 26 Sep 2024 19:25:47 GMT

I was using iPhone, but i purchased the gift cards via desktop.

Kind regards,

Venugoban.

AGL Rewards not working. Trying to purchase 4% Coles discount e-card but not able to.

Deee — Sat, 28 Sep 2024 00:22:50 GMT

I have been trying to purchase a discount e-card all day yesterday and today but not able to via both the App and the desktop site. I am using iPad. I tried clicking on other cards but same problem. I was hoping to save on my groceries but I’m getting hungry.

Re: Redeem offer doesn’t work

Basil_AGL — Mon, 30 Sep 2024 00:51:36 GMT

Hey @Venu, so we are aware that customers using an iPhone or iPad are not able to tap through due to Safari blocking pop-ups. As a workaround, you can prevent pop-ups from being blocked by toggling off Settings > Safari > Block Pop-ups.

Thanks,

Basil

Re: AGL Rewards not working. Trying to purchase 4% Coles discount e-card but not able to.

Deee — Wed, 02 Oct 2024 05:01:16 GMT

It is still not working despite repeated attempts for last 5 days. I wonder if anyone has ever been able to purchase any AGL rewards or is this feature just for show only. I did phone on Saturday and the Indian who answered the phone said it was a known internet issue on AGL end and he assured me it would be fixed very soon —- 5 days is a long time of AGL working hard to fix this issue. Is this false advertising and maybe the ACCC will fix it for good?

Re: AGL Rewards not working. Trying to purchase 4% Coles discount e-card but not able to.

Basil_AGL — Wed, 02 Oct 2024 06:03:19 GMT

Hey @Deee, sorry to hear you're having trouble accessing the discount e-card. We are aware that customers using an iPhone or iPad are not able to tap through due to Safari blocking pop-ups. As a workaround, you can prevent pop-ups from being blocked by toggling off Settings > Safari > Block Pop-ups.

Let me know if that works for you! Cheers, Basil