topic Re: Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard in AGL Rewards

Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard

BKL — Thu, 18 Jul 2024 08:06:35 GMT

Hi, received AGL email that I am eligible for AGL Rewards. After clicking the links and log in my account. There is no option "KEEP EXPLORING" in the Dashboard. AGL teams do not seem to have tested the link before sending out email. Have tried log in via Chrome and Edge - both not working.

Re: Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard

megan_AGL — Fri, 19 Jul 2024 05:34:58 GMT

Hi BKL,

We are sorry to hear that you are having trouble accessing AGL Rewards, we have forwarded this feedback on to our digital team for investigation.

In the meantime, please try and access this from your AGL my account directly.

Kind regards,

Megan

Re: Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard

BKL — Mon, 22 Jul 2024 02:40:07 GMT

Even login into my Account, there is no "KEEPING EXPLORING" on DashBoard. Hence I cannot activate the REWARDS. I had tried this for several months, hence became frustrated and reported in Neighbour. Perhaps there is a bug in AGL system to prevent me accessing the REWARDS.

Re: Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard

Deepesh_AGL — Mon, 22 Jul 2024 06:26:37 GMT

Hi BKL, I will send you a private message shortly to discuss further. Cheers, Deepesh

Re: Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard

Carls — Sun, 28 Jul 2024 21:19:31 GMT

I have exactly the same problem. Would like the issue fixed so can access the Hoyts discount.

Re: Cannot activate REWARDS, no "KEEPING EXPLORING" on DashBoard

BKL — Sat, 24 Aug 2024 13:09:47 GMT

Hi AGL Team

It has been 4 weeks since my post that I could not access or see the option to activate REWARDS with log-in. The problem is still outstanding. It is very poor form of AGL that there is no communication how to fix this problem. My perception is that these AGL REWARDS are not real until AGL can fix the problem and allows me and at least one other AGL customer to activate these REWARDS.