topic Re: i cannot access my AGL reward in AGL Rewards

Re: i cannot access my AGL reward

dunvegan — Tue, 28 Feb 2023 01:10:23 GMT

On my computer, I have just paid with credit card in your AGL Rewards-Signature Rewards for 2 x $100 Coles eGift card= $200worth;(cost $196) the checkout says "delivered to ewallet"; but the icon that is ewallet says "$0 ewallet cash." Why is this? Where is the email that I can print out a paper copy of the egift card to take to Coles. Also the checkout icon when clicked says shopping cart 2. (?) How does this system work? There are no other icons or tabs showing. HELP . User name- dunvegan

Re: i cannot access my AGL reward

David_AGL — Tue, 28 Feb 2023 05:23:45 GMT

Hi @dunvegan ,

Sorry to hear you're having some trouble with AGL Rewards. This may be an issue on our AGL Rewards partner's website. We're going to take a look into this and get back to you - Thanks for letting us know.

Re: i cannot access my AGL reward

dunvegan — Tue, 28 Feb 2023 13:27:27 GMT

Thanks for your reply to my problem.

I phoned the rewards service help line and a staff member talked me
through the next steps. It is resolved ie yes could then download the
documents/egift cards.

The issue -It was not obvious what to do next... I had been at a
stalemate point 3/4 way through the process and there was no
buttons/message to click for the next step. It was waiting for me to
double click on my credit card details, but nothing said to do that.

Regards

Dunvegan

Re: i cannot access my AGL reward

-Olgi- — Wed, 01 Mar 2023 02:11:28 GMT

Hi @dunvegan,

Thanks for getting back to us and letting us know. Glad to hear that was resolved for you now.

Kind Regards,

-Olgi-

Re: i cannot access my AGL reward

Rita3700 — Sat, 24 Jun 2023 12:05:40 GMT

Can you tell us how you get the vouchers emailed to you? or where is the wallet?

I paid for the Signature Reward card this morning but waited until 10 pm, and there is still no email. I checked my credit card statement, the money has already been taken by Signature Reward,

Please help.

Thanks

Rita

Re: i cannot access my AGL reward

_Mark_ — Tue, 27 Jun 2023 03:29:56 GMT

Hi @Rita3700, welcome!

The fulfilment of Rewards offers is done by the partner, in this case Signature Rewards. If you still haven't received it yet, you would need to contact them on
1300 059 257 to follow up on the issue. Thanks- Mark.