topic Re: AGL Rewards Connection Failure in AGL Rewards

Re: AGL Rewards Connection Failure

roblo — Wed, 05 May 2021 02:09:16 GMT

Is this an ongoing issue

I haven't been able to ever access my rewards.

It useless having a reward page that you can't access

Re: AGL Rewards Connection Failure

David_AGL — Wed, 05 May 2021 04:51:43 GMT

Hi @roblo , no, there are currently no outstanding issues affecting AGL Rewards.

If you're having trouble accessing the page, shoot me a private message (click my name) with your account number and I'll have the tech team check why you're not able to access it via your account.

Re: AGL Rewards Connection Failure

roblo — Wed, 05 May 2021 08:49:45 GMT

How do I PM you

Re: AGL Rewards Connection Failure

David_AGL — Thu, 06 May 2021 01:20:00 GMT

Click my name @David_AGL to go to my profile and there's a button to PM.

Re: AGL Rewards Connection Failure

cwij — Mon, 17 May 2021 12:43:24 GMT

Although not directly related, I am using Roblo's post to remind AGL staff that there has been no action on my 2018 "There appears to be no way to access AGL Rewards from within the redesigned app" suggestion in https://neighbourhood.agl.com.au/t5/AGL-Mobile-App-Feedback-and/There-appears-to-be-no-way-to-access-AGL-Rewards-from-within-the/idc-p/15134#M955.

It is still an issue and is another case of "It useless having a reward page that you can't access" (but from the AGL app).

Re: AGL Rewards Connection Failure

David_AGL — Tue, 18 May 2021 00:37:06 GMT

@cwij thanks for the nudge, I'm looking into this now.