topic Re: Agl rewards not working for months in AGL Rewards

Agl rewards not working for months

Massivecow — Sun, 28 Jul 2019 14:07:36 GMT

Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an online chat and was told someone will get back to me but I received no phone calls from AGL. This is extremely frustrating because I’m a loyal customer and I don’t understand why AGL can’t resolve such a simple issue for me.

Re: Agl rewards not working for months

jayden_AGL — Mon, 29 Jul 2019 01:11:45 GMT

Hi Massivecow,

I'm sorry to hear that you've been having these issues!

So that I can address this for you, I'll need to access your account. Please send me a private message with your AGL account number and email address so that I can lend a hand.

Kind regards,

Jayden

Re: Agl rewards not working for months

rooboy07 — Tue, 30 Jul 2019 21:30:37 GMT

Hi there,

I have been with AGL since March and the rewards 'tab' has never showed for me either. Please help

Re: Agl rewards not working for months

jayden_AGL — Tue, 30 Jul 2019 22:55:21 GMT

Hi rooboy07,

I've just responded to your private message and I hope to hear back from you soon.

Cheers,

Jayden

Re: Agl rewards not working for months

rockettc — Sat, 26 Oct 2019 01:16:26 GMT

Has anyone been able to get this to work? I think it is just a scam! These issues go back 18 months.

Re: Agl rewards not working for months

jayden_AGL — Sun, 27 Oct 2019 21:50:28 GMT

Hi rockettc,

If you're having difficulties accessing AGL Rewards, feel free to shoot me a private message and I'll be happy to take a look at this for you.

Cheers,

Jayden

Re: Agl rewards not working for months

oliviahuang — Thu, 31 Oct 2019 09:10:05 GMT

Hi there,

I have the same problem since I open my account.

Thanks!

Re: Agl rewards not working for months

weilong — Thu, 28 Nov 2019 10:59:46 GMT

Hi,

I have the same issue on the unavailable AGL Rewards website.

Could you kindly help me fix it?

Thanks

Re: Agl rewards not working for months

Tmeegan — Fri, 29 Nov 2019 03:49:12 GMT

Have had the same problem since September and have spent hours on phone calls and live chats trying to resolve the issue but nothing has been done yet, I have screenshots of conversations to prove this. As a customer of 11 years I'm not impressed

Re: Agl rewards not working for months

David_AGL — Fri, 29 Nov 2019 03:59:17 GMT

Hi @Tmeegan ,

Sorry to hear you've had repeated issues with getting this problem resolved! Can you send me a PM (click my name and then "Send A Message") with your account number and I'll follow up. If you can include those screenshots they may be helpful as well.

Re: Agl rewards not working for months

Huckle — Mon, 16 Mar 2020 22:45:06 GMT

I have tried to approach AGL on this issue many times and have often been promised action. NONE EVER COMES. I have not been able to access Rewards for two years.

Re: Agl rewards not working for months

Ellen1 — Tue, 17 Mar 2020 04:37:39 GMT

Hi Huckle!

Welcome to AGL Community!

I highly encourage you to have a read of this thread AGL Rewards - unavailability in My Account FIXED as this may help.

Thank you

Ellen

Re: Agl rewards not working for months

oliviahuang — Tue, 17 Mar 2020 23:49:53 GMT

Hi Ellen1,

When I click the AGL Reward, the page shows nothing.

Thanks

Re: Agl rewards not working for months

Wandoo — Sun, 29 Mar 2020 22:19:39 GMT

AGL rewards does not work for me. I have both gas and electricity account. Can you please help?

Re: Agl rewards not working for months

Huckle — Mon, 30 Mar 2020 04:23:17 GMT

screen says access denied. Huckle

Re: Agl rewards not working for months

Wandoo — Mon, 30 Mar 2020 10:24:20 GMT

What does that mean and what do I do?

I can't see the Rewards tab.

Re: Agl rewards not working for months

David_AGL — Tue, 31 Mar 2020 04:55:44 GMT

@Wandoo You're unable to see the rewards tab at all when you're logged into My Account?

If so, please send me via private message a screenshot of your My Account page including your account number and I will have it looked into. To send a private message, click my name.

Re: Agl rewards not working for months

websterlilly — Wed, 20 May 2020 10:17:00 GMT

I can’t see a rewards tab either can you please help. Thanks