Your usage and cost snapshot - change the verbiage

M_Maz — Tue, 26 Sep 2023 23:56:04 GMT

Every time I receive my bill now where it says:

Estimated average daily cost of electricity for this bill period:

$$/kw here last year

$$/kw here this year

59% higher cost compared to last year

On average you're spending more per day on your energy than this bill period last year

and a big button telling me to view my usage.

This annoys me every time I see it. My kwh is exactly the same, it's the price that has increased by 59%. The way it's written makes me feel like it's me using more energy, not AGL who is charging significantly more, and given my usage is incredibly low there is literally nothing I can do to reduce it more aside from starting to use candles. It made sense when prices weren't skyrocketing, now it's just an irritation.

Food for thought.

Re: Your usage and cost snapshot - change the verbiage

Mleslie — Tue, 29 Oct 2024 19:44:05 GMT

Totally agree - my bill tells me i am spending ~20% on power than this time last year, and check the usage. How about you show the cost of power breakdown (price increases over each element of the bill) over the past 5 years for comparison next to power usage? If it makes you feel better you can include CPI, but at least be transparent on your gauging.

idea Your usage and cost snapshot - change the verbiage in AGL Energy Ideas

Your usage and cost snapshot - change the verbiage

Re: Your usage and cost snapshot - change the verbiage