idea Plan finished then offered more expensive plan in AGL Energy Ideas

Plan finished then offered more expensive plan

gvowelshotmail — Wed, 16 Apr 2025 04:52:49 GMT

It amazes me that at the end of my value saver plan (still on offer) the email received said that I was going to be transferred to a more expensive market plan. Naturally I would have preferred to be transferred to a more expensive plan (just in case you didnt get it sarcasm). Why did I have to go through the process of ringing up and having to change to the plan that I was already on. I assume that many/some customers would just allow this to happen without enquiry and get screwed over by your end of plan switch tactic. This tactic is deplorable and wasting the time of both your customers and phone enquiry staff. So next year when my new contract expires, I am going to have to go through the same thing again. I think next time I will have to look for a cheaper provider that does not try a plan switch rip off. Thanks annoyed Graham

Re: Plan finished then offered more expensive plan

alsocustomer — Fri, 13 Jun 2025 23:26:16 GMT

I agree. Just opened a letter saying my Value Saver contract is finished. And they will move me to a far more expensive product. When I go to the website to “compare” plans for my address… I’m only offered one expensive plan. Will have to ring and jump through all the hoops again to get back what they are taking away.

Re: Plan finished then offered more expensive plan

Lester — Sat, 14 Jun 2025 02:51:01 GMT

Had this myself on a recent workshop account, and had to call to get sorted and onto another ‘best plan’.
Residential same.
It is an astounding waste of consumer time and company help desk time to do this for the majority of accounts each year.
Should just remain on same plan, with usual bill recommendations if a better plan comes along.