idea AGL mobile app improvement/fix - transparency of demand rates in AGL App Ideas

AGL mobile app improvement/fix - transparency of demand rates

Matrix7 — Tue, 03 May 2022 02:38:14 GMT

Solar owners with smart meter boards be wary of the mobile app's usage data.

The app's $ view does not take into account Demand rates, 4pm to 9pm. It applies your Off Peak rate to the entire day. This causes it to under-value your from grid usage. The App indicated a refund of over $100 last quarter. Reality - a $15 bill. Not a big bill by any means but very misleading.

Re: AGL mobile app improvement/fix

Giff — Fri, 29 Apr 2022 05:41:22 GMT

Agreed @Matrix7

We have just moved to a demand model, but there is no transparency within the app to indicate your demand tarriff rate for the month.

Re: AGL mobile app improvement/fix - transparency of demand rates - Status changed to: Watch this Space

David_AGL — Thu, 23 Jun 2022 04:24:11 GMT

@Matrix7 , thanks for the feedback

We're now looking at showing your plan rates including peak, off-peak, supply charge and solar feed-in

Re: AGL mobile app improvement/fix - transparency of demand rates

Giff — Thu, 23 Jun 2022 04:28:30 GMT

Excellent @Matrix7

Thanks for the feedback.

Re: AGL mobile app improvement/fix - transparency of demand rates

David_AGL — Tue, 04 Jul 2023 02:38:40 GMT

Our team have identified a possible issue that may account for these discrepancies in usage data. It's currently being investigated.